Intel® Server System M50CYP2UR312 not able to detect the hardisk storage

[Amirul2]

The server are not able to detect the hard disk storage on Ubuntu OS .

When running lsblk command, the hardisk is not present on the system 

[Azeem_Intel]

Hello Amirul2,

Greeting!

Hope you are doing well. Please let us know if you have made any hardware or software changes, or if you have tested this storage device with a different server. Additionally, have you tested a working storage device with this server? This information will help us provide further support.

Regards

Azeem_Intel

[Azeem_Intel]

Hello Amirul2,

Greetings for the day!

This is the first follow-up regarding the issue (Intel® Server System M50CYP2UR312 not able to detect the hardisk storage) you reported to us.

As of now we are proceeding to close the 

Best regards,

Azeem_Intel

[Amirul2]

Hi @Azeem_Intel 

I have not any hardware / software changes . The issue was found after installing the OS, and once inside the home directory, the storage was not able to be detected. In regards to the testing with different server, we do not have other unit available and we do not have another specific hard disk to test with the server. The thing is the server not able detect even one unit of hard disk, so I doubt the all the storage device is not working. Thanks

[Irwan_Intel]

Hello Amirul2,

Thanks for the information.

Could you please share the drive details with us. Additionally, you could also check the drives compatibility with the system here: https://servertools.intel.com/sct/compatibility-tool/M50CYP

Please also try the following steps:

1) Check if the drive is properly attached to the port and ensure there is nothing between the backplane and drive connection.

2) Verify that proper cabling is attached from the backplane on the other end.

3) Check if the drive is detected within the BIOS

4) Ensure that the cables from the drives are seated properly on the backplane of the server.

5) If using raiser cards, make sure the cards and connectors are seated properly.

Regards,

Irwan_Intel