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I have the configuration outlined below. 5 x 1Tb drives, RAID 5.
I have the latest bios, Intel drivers. I've been getting random system hangs where the entire server locks up with HD light on solid.
Cannot recover, have to power off and back on again? Can anyone suggest what could cause it to lock up so hard? Windows does not log anything
just an event on the power up saying unexpected system crash...
Thanks in advance...
System Information
Kit Installed: 8.8.0.1009
Kit Install History: 8.8.0.1009, Uninstall
Shell Version: 8.8.0.1009
OS Name: Microsoft(R) Windows(R) Server 2003, Enterprise Edition
OS Version: 5.2.3790 Service Pack 2 Build 3790
System Name: WALLSVR
System Manufacturer: ASUSTeK Computer INC.
System Model: P5Q3 DELUXE
Processor: Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz
BIOS Version/Date: American Megatrends Inc. 1901 , 02/12/2009
Language: ENU
Intel(R) Matrix Storage Manager
Intel RAID Controller: Intel(R) ICH8R/ICH9R/ICH10R SATA RAID Controller
Number of Serial ATA ports: 6
RAID Option ROM Version: 8.0.0.1038
Driver Version: 8.8.0.1009
RAID Plug-In Version: 8.8.0.1009
Language Resource Version of the RAID Plug-In: 8.8.0.1009
Create Volume Wizard Version: 8.8.0.1009
Language Resource Version of the Create Volume Wizard: 8.8.0.1009
Create Volume from Existing Hard Drive Wizard Version: 8.8.0.1009
Language Resource Version of the Create Volume from Existing Hard Drive Wizard: 8.8.0.1009
Modify Volume Wizard Version: 8.8.0.1009
Language Resource Version of the Modify Volume Wizard: 8.8.0.1009
Delete Volume Wizard Version: 8.8.0.1009
Language Resource Version of the Delete Volume Wizard: 8.8.0.1009
ISDI Library Version: 8.8.0.1009
Event Monitor User Notification Tool Version: 8.8.0.1009
Language Resource Version of the Event Monitor User Notification Tool: 8.8.0.1009
Event Monitor Version: 8.8.0.1009
Array_0000
Status: No active migrations
Hard Drive Data Cache Enabled: No
Size: 3726 GB
Free Space: 0 GB
Number of Hard Drives: 4
Hard Drive Member 1: Hitachi HDS721010KLA330
Hard Drive Member 2: Hitachi HDS721010KLA330
Hard Drive Member 3: Hitachi HDS721010KLA330
Hard Drive Member 4: Hitachi HDS721010KLA330
Number of Volumes: 2
Volume Member 1: SYSTEM
Volume Member 2: Data
SYSTEM
Status: Normal
System Volume: Yes
Volume Write-Back Cache Enabled: No
RAID Level: RAID 5 (striping with parity)
Strip Size: 64 KB
Size: 250 GB
Physical Sector Size: 512 Bytes
Logical Sector Size: 512 Bytes
Number of Hard Drives: 4
Hard Drive Member 1: Hitachi HDS721010KLA330
Hard Drive Member 2: Hitachi HDS721010KLA330
Hard Drive Member 3: Hitachi HDS721010KLA330
Hard Drive Member 4: Hitachi HDS721010KLA330
Parent Array: Array_0000
Data
Status: Normal
System Volume: Yes
Volume Write-Back Cache Enabled: Yes
RAID Level: RAID 5 (striping with parity)
Strip Size: 64 KB
Size: 2544.5 GB
Physical Sector Size: 512 Bytes
Logical Sector Size: 512 Bytes
Number of Hard Drives: 4
Hard Drive Member 1: Hitachi HDS721010KLA330
Hard Drive Member 2: Hitachi HDS721010KLA330
Hard Drive Member 3: Hitachi HDS721010KLA330
Hard Drive Member 4: Hitachi HDS721010KLA330
Parent Array: Array_0000
Hard Drive 0
Usage: Array member
Status: Normal
Device Port: 0
Device Port Location: Internal
Current Serial ATA Transfer Mode: Generation 2
Model: Hitachi HDS721010KLA330
Serial Number: GTA040PAKJ34EF
Firmware: GKAOAB0A
Native Command Queuing Support: Yes
Hard Drive Data Cache Enabled: No
Size: 931.5 GB
Physical Sector Size: 512 Bytes
Logical Sector Size: 512 Bytes
Number of Volumes: 2
Volume Member 1: SYSTEM
Volume Member 2: Data
Parent Array: Array_0000
Hard Drive 1
Usage: Non-RAID hard drive
Status: Normal
Device Port: 1
Device Port Location: Internal
Current Serial ATA Transfer Mode: Generation 2
Model: Hitachi HDS721010KLA330
Serial Number: GTE005PAKN2P3L
Firmware: GKAOAB0A
Native Command Queuing Support: Yes
System Hard Drive: No
Size: 931.5 GB
Physical Sector Size: 512 Bytes
Logical Sector Size: 512 Bytes
Hard Drive 2
Usage: Array member
Status: Normal
Device Port: 2
Device Port Location: Internal
Current Serial ATA Transfer Mode: Generation 2
Model: Hitachi HDS721010KLA330
Serial Number: GTE005PAKN2AHL
Firmware: GKAOAB0A
Native Command Queuing Support: Yes
Hard Drive Data Cache Enabled: No
Size: 931.5 GB
Physical Sector Size: 512 Bytes
Logical Sector Size: 512 Bytes
Number of Volumes: 2
Volume Member 1: SYSTEM
Volume Member 2: Data
Parent Array: Array_0000
Hard Drive 3
Usage: Array member
Status: Normal
Device Port: 3
Device Port Location: Internal
Current Serial ATA Transfer Mode: Generation 2
Model: Hitachi HDS721010KLA330
Serial Number: GTA040PAKJBHHF
XXXWHITESPACEX...
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Here's what I found and it was the only thing that worked for me.
I used nLite software to create a bootable disk with the updated drivers integrated into the setup disk.
That way one doesn't have to use the F6 during installation.
dave
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The system is up and running, that's not the issue. Built no problem...
System stability is the issue... I've heard rumours it could be an underpowered PSU.
It's on a 500W now, I've run some calculations using online PSU calcs, they seem to come out with 400Wish requirements...
I wonder if ugrading the PSU would solve this?
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wass wondering if you ever figured out what was causing the crashes?
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I am having this EXACT problem - system will be going along just fine and then I will loose connectivity (to it via the network, cannot ping the PC, console is locked, and the only thing i can do it reset it.
Has anyone a better idea what may be causing this? I am using the latest storage manager. (8.9.1023)
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I have had the exact same problems and corrected it by enabling the hard drive data cache (not the write back cache) but the "Hard Drive Data Cache Enabled" set to yes. once this is done the other issues will go away but you have to reset this every time you reboot and I haven't found a way around that - which is why I am searching now.
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I have had the exact same problems and corrected it by enabling the hard drive data cache (not the write back cache) but the "Hard Drive Data Cache Enabled" set to yes. once this is done the other issues will go away but you have to reset this every time you reboot and I haven't found a way around that - which is why I am searching now. - Do this in the Matrix console under Arrays -> Array_0000 (or which ever array you are working with) not under volume which is the Write back cache (which can gain you performance but be sure you know the ins and outs)
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I have the Hard Drive Data Cache enabled at the array and I still experience system hanges. Any other ideas?
Thanks,
George
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This issue has been driving me nutz lately, and I believe I've finally got the work around, or at least a good part of it. I agree that it appears to be with the cache settings. If you notice in your report, under hard drive 3, that the cache is enabled on this one, and only this one:
"Hard Drive Data Cache Enabled: Yes"
This happened to me after I replaced a drive. Obviously, since it is part of a RAID volume, you can't change the individual drive setting, either from within the Intel Matrix Storage Console (IMSM) or from Device Manager (at least, not under mine - Vista), and it also appears that the default setting for "new" drives is that cache is enabled, regardless of the settings for the existing RAID volume and drives. The solution that has worked (so far!) was to right click the volume under IMSC, and Disable Volume Write-Back Cache. This was followed with toggling and ultimately disabling the cache features via Device Manager. While doing this, you may wish to monitor the settings for each Port under the RAID Hard Drives section of your IMSM to ensure that all drives are set the same.
My RAID 10 hasn't had a problem since. I should note that my next try at it will be to enable all the cache features and see where that takes me, but for now, I'm happy that my RAID is back up and running without intermittently reporting a hard drive failure. After the passage of time to ensure that this is a fix, I'll try enable the various cache settings.
I should note also that I never experienced these problems prior to installing version 8.9 of IMSM, and have read that version 8.8 fixes this issue for some. 8.9 was installed during a system rebuild (Vista 64/D975XBX2) a few weeks ago, and I've been plagued with the problem until this "fix".
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