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Beginner
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May be you can help us we have QSV server with

bios S1200RP.86B.03.04.0002.110820161604 CPU Intel(R) Xeon(R) CPU E3-1276 v3 @ 3.60GHz RAM 2x ChannelA-DIMM1 8192 DDR3 1600 Micron 9876543210 1820287218KSF1G72AZ-1G6P1 and we have problem with CATERRProcessorreports it has been asserted - Deasserted
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Community Manager
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Hello Valerijs,

Could you please let me know your motherboard model?

Regards,

Amy C.

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Beginner
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Manufacturing Date :2015-08-06 07:49

Manufacturer :Intel CorporationProduct

Name :S1200RP

Serial Number:BQRP53100721

Part/Model Number :G62254-407FRU

File ID :FRU Ver 1.00

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Community Manager
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/thread/115235 Valerijs, I will move your thread to the Servers department in order to further assistance with this matter.

Regards,

Amy C.

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Highlighted
Community Manager
26 Views

Hello Valerijs,

 

 

Thank you for contacting Intel Customer Support.

 

 

I understand that you need assistance with your Intel® Server Board S1200RP.

 

 

Please help us providing more information in order to narrow down your problem:

 

 

1. Detailed issue description:

 

 

2. Are you receiving an error message? If so please provide the exact wording of the error message and when you are receiving the error message.

 

 

Regards,

 

 

Sergio S.

 

Intel Server board support.
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Beginner
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Hello! Thanks for answer! we have 11 servers whey work in linux Centos 7 with enabled QSV support. Its a multicast transcoding servers mpeg2----> h264_qsv transcodin to multicast ...

Servers

CPU model name : Intel(R) Xeon(R) CPU E3-1276 v3 @ 3.60GHz

Board S1200RP firmware S1200RP.86B.03.04.0002.110820161604

Server with board Intel Server System R1304RPMSHOR

its a random problem

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Community Manager
26 Views

Hello Valerijs,

 

 

Can you please provide us a copy of the syslogs? If you need assistance on how to get this information, please check https://www.intel.com/content/www/us/en/support/server-products/server-boards/000006960.html here

 

 

Also, please let us know the troubleshooting steps that you have tried in order to resolve this problem.

 

 

We will look forward for your response.

 

 

Best regards,

 

 

Sergio S.
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Community Manager
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Hello,

 

 

We appreciate the additional information, can you please let us know the troubleshooting done in order to resolve this problem? Did you try different components?

 

 

Regards.

 

 

Sergio S.
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Beginner
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yes we try different componets but we have this error CATERR on all our 10 servers (componets are same) this problem not early but random .... on same servers only one problem per 2 mounth on same early

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Community Manager
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Hello

 

 

Thank you for the additional information, we are going to check on the logs that you sent and will let you know as soon we find a resolution.

 

 

Regards.
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Community Manager
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Hello Valerij,

 

 

We just sent you a private message requesting additional information, please check your inbox.

 

 

Regards.
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Highlighted
Community Manager
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Hello Valerijs,

 

 

Thank you for contacting Intel Customer Support.

 

 

We are following up your case and we would like to know if you need further assistance also, please let us know if you are seeing any issue or any business impact by having the errors in the SEL

 

 

Regards.

 

 

Sergio S.
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Community Manager
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Hello https://c.na37.visual.force.com/apex/JiveCommunityReply?msgID=483567&contenID=621783&isReplyToMainTh... Valerijs,

 

 

Thank you for contacting Intel Customer Support.

 

 

We are following up your case and we would like to know if you need further assistance.

 

 

Regards.

 

 

Sergio S.
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Beginner
26 Views

Yes because we problem still here ! today we have a new reboots

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Highlighted
Community Manager
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Hello, Valerijs,

 

 

I am going to review again the logs and return with a workaround if it is available.

 

 

Regards,

 

Mike C

 

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Beginner
26 Views

Hello!!! we want get a 3 new transcoders for IPTV QSV servers we wont a best configuration ! Can you get some parametrs

may be

Intel® Xeon® Processor E3-1285 v6

we need compateble board and ather componets

and somthink low cost v5

for compatabilites with

Intel Media Server Studio 2017 R2

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Highlighted
Community Manager
26 Views

Hello,

 

 

We recommend contacting an https://locate.intel.com/ Intel(R) Authorized Distributor near your area:

 

 

You can also check https://www.intel.com/content/www/us/en/partner/where-to-buy/overview.html here for more information.

 

 

Best regards,

 

 

Sergio S.
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