I have Server board S5520HCR.
The BMC firmware does not appear to be installed. I have attempted to install various firmware packages, but they all leave the board unable to boot (nothing on the screen). I can perform a BIOS recovery and boot, but this leaves me with no other firmware installed.
What can I do to get all the packages installed?
The Intel Deployment Assistant gives "Internal error: unable to proceed". That was with 3.5.5. Downloading version 4 now to try.
FRU update gives a FW in transfer mode error. ME update fails. I have tried the force update jumper.
In order for us to better assist you; please provide us with the following information:
What is the current firmware version of your https://downloadcenter.intel.com/product/36599/Intel-Server-Board-S5520HC Intel® Server board S5520HCR?
Which versions have you tried so far?
Were you able to successfully downgrade or upgrade the firmware on the https://downloadcenter.intel.com/product/36599/Intel-Server-Board-S5520HC Intel® Server board S5520HCR on any of these attempts?
I have tried several versions of the BIOS, including; 64, 63, 38, 33, possibly others. The only firmware that will install is the BIOS. If I go into setup and look at System Information, there is just a dash ("-") next to each one. According to the release notes, certain versions of the BMC firmware are required to be installed prior to upgrade. Version 28 is required to install version 34. Version 34 is the oldest available downloadable version. I can't see anyway to resolve this. I have a new board on the way.
Doesn't seem possible - bought a new board.
Could you please provide us with the http://www.intel.com/content/www/us/en/support/boards-and-kits/000008055.html Product Board Assembly (PBA) Numbers located on the Board so I could further investigate this.
Otherwise, please feel free to http://www.intel.com/content/www/us/en/support/contact-support.html Contact Support so we could expedite the resolution of this case.
It seems that we might have a corrupted BMC. Let's try the following, let's run the latest firmware update (https://downloadcenter.intel.com/download/23908/Intel-Server-Board-S5520HC-S5500HCV-S5520HCT-S5520SC-Firmware-Update-Package-for-EFI?wapkw=s5520hc+firmware BIOS 64); however, we are going to move the BMC Force Update jumper to position 2-3 (see image) to compare results.
If the same situation persists, please run the https://downloadcenter.intel.com/download/19657/Intel-System-Information-Retrieval-Utility-sysinfo-For-UEFI?wapkw=s5520hc+utilities Intel System Information Retrieval Utility to see what is being recorded at the BMC level.
Keep in mind that we are questioning the good state of the BMC. This means that if we are unable to capture the logs it could be another symptom that the BMC is corrupted.
Yes. I've tried using the Force Update. It still does not accept the firmware.
I'll organize running the Retrieval Utility at some stage, but I'm certain that it will find nothing.
I believe the BMC is corrupt. If it is, is there anything I can do to resolve the issue?
I will come back with the Retrieval Utility results once I have run it.
Thanks for the update. Let's wait and see if the logs would tell us more about this issue. It is true that it could be an issue with the BMC. If the BMC Force Update did not help, it is possible that you would need to replace the board.
Keep in mind that our Intel boxed products carry a 3-year warranty. You can actually check the status of the warranty at the following link.
https://supporttickets.intel.com/warrantyinfo?lang=us-EN Warranty Information
Let's try to get the logs let's hope we can find a solution for this, other than replacing the board.
My apologies for the delay in coming back to this.
I simply do not have the time to continue working on this. The server board has been replaced and the server is repaired. I was hoping to repair this board and keep as a spare. As there is no straight forward answer on how to flash the firmware, and I have already spent a considerable amount of time on this, I have decided not to pursue it any further.
Thank you for your input.