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Purple Screen on S2600WTTR VMWare ESXi 6.7 U3

SDiem
Novice
1,613 Views

Hi, we had Purple Screen on S2600WTTR

 

2019-11-01T08:58:00.652Z cpu16:2097168)@BlueScreen: Machine Check Exception: Fatal MCE on PCPU16 in world 2097168:idle16

System has encountered a Hardware Error - Please contact the hardware vendor

2019-11-01T08:58:00.652Z cpu16:2097168)Code start: 0x41802c800000 VMK uptime: 76:23:45:24.469

2019-11-01T08:58:00.652Z cpu16:2097168)0x45efc0042f90:[0x41802c95b586]htsched_special_intr@vmkernel#nover+0x26 stack: 0x0

2019-11-01T08:58:00.655Z cpu16:2097168)base fs=0x0 gs=0x418044000000 Kgs=0x0

2019-11-01T08:58:00.578Z cpu25:2105154)MCA: 130: UC Excp G5 B13 Sbe20000000051136 Aa7700 M28f0087043c01086 P0/0 Cache Hierarchy: Level 2 Data Cache DataRead Error.

2019-11-01T08:58:00.578Z cpu16:2097168)MCA: 130: UC Excp G5 B11 Sfe20000000051136 Aa7740 M50f0087043c01086 P0/0 Cache Hierarchy: Level 2 Data Cache DataRead Error.

 

 

2 x Intel(R) Xeon(R) CPU E5-2660 v4 @ 2.00GHz

16 x DDR4 Kingston 32 GB (9965640-013.C00G)

BMC FW Build Time : 2019-03-26 17:58:32

BIOS ID : SE5C610.86B.01.01.0028.121720182203

BMC FW Rev : 1.56.11315

Boot FW Rev : 1.07SDR

Package Version : SDR Package 1.18

Mgmt Engine (ME) FW Rev : 03.01.03.051

 

any help or suggestion which point me to the right direction is appreciated.

Thanks in advance.

0 Kudos
7 Replies
Emeth_O_Intel
Moderator
1,246 Views

Hello SDiem, 

 

Thank you for contacting Intel Server Community. 

 

I was reviewing the information provided and I noticed that those logs are referring mostly to the CPU of this host. To be more specific to the CPU#16 and CPU#25.

 

  1. When did this issue start? 
  2. Have you changed an internal component recently? 
  3. Have you applied an update, upgrade or changed the configuration recently?  
  4. Is the Intel Server Board showing the POST? or Are you able to get into the BIOS of the Intel Server Board? 
  5. Have you tried to implement some troubleshooting steps to the hardware? Such as: Replacing the CPU or Swapping the CPUs? 

 

Do you have the possibility to extract the SysInfo Log of this Intel Server Board? Please check the following link to gather the Logs: 

 

https://www.intel.com/content/www/us/en/support/articles/000023940/server-products/server-boards.htm...

 

Also, if you can share with me the VMkernel log of the host affected; I will highly appreciate it to verify some details.  

 

I will be waiting for your response in order to proceed with the next step. 

 

Have a wonderful day. 

 

Emeth O.

Intel Customer Support Technician

A Contingent Worker at Intel

Emeth_O_Intel
Moderator
1,246 Views

Hello SDiem, 

 

I am following up on your case in order to verify if you still need help with this. If so, please do not hesitate and let me know and I will be more than happy to assist you.

 

Regards,

 

Emeth O.

Intel Customer Support Technician

A Contingent Worker at Intel

 

SDiem
Novice
1,246 Views

Thanks for the answer.

We have nothing changed or updated. But anyway i will check the server.

Emeth_O_Intel
Moderator
1,246 Views

Hello SDiem, 

 

Please let me know if there is anything else I can help you with and I will be more than happy to assist you.

 

Best regards,

 

Emeth O..

Intel Customer Support Technician

A Contingent Worker at Intel

 

 

Emeth_O_Intel
Moderator
1,246 Views

Hello SDiem,

 

I am following up on your case in order to verify if you still need help with this case. 

If so, please do not hesitate and contact us back and we will be more than happy to assist you. 

 

Regards, 

 

Emeth O. 

Intel Customer Support Technician

A Contingent Worker at Intel

 

SergioS_Intel
Moderator
1,246 Views

Hello SDiem,

 

I am following up on your case in order to verify if you still need help with this case. 

If so, please do not hesitate and contact us back and we will be more than happy to assist you. 

 

Regards, 

 

Sergio S. 

Intel Customer Support Technician

A Contingent Worker at Intel

 

Emeth_O_Intel
Moderator
1,246 Views

Hi SDlem,

 

I have not seen any activity recently on this thread. If you have more questions please do not hesitate and contact us back and we will be more than happy to assist you.

 

Regards,

 

Emeth O.

Intel Customer Support Technician

A Contingent Worker at Intel

 

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