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나유
Beginner
990 Views

Reboot 이상 로그 확인 부탁 드립니다.

  • Vender : Intel
  • S/N : AZBU3280057

금요일(11일)에 하기 장비가 자동 Reboot 진행된 내역이 있었습니다.

관련하여, 해당일 로그 확인 시 아래와 같은 로그가 동일하게 다수 발생하고 있었습니다.

해당 로그 H/W 이슈 확인 하고 싶습니다.

May 11 07:30:16 cp00200000773-1 kernel: 

[10422929.455465] MCE_DOM0_LOG: No more nonurgent data

May 11 07:30:16 cp00200000773-1 kernel: 

[10422929.456870] MCE_DOM0_LOG: enter dom0 mce vIRQ handler

May 11 07:30:16 cp00200000773-1 kernel: 

[10422929.456873] MCE_DOM0_LOG: No more urgent data

May 11 07:30:16 cp00200000773-1 kernel: 

[10422929.456877] [CPU5, BANK0, addr 835a06e00, state cc0000c000010090]
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3 Replies
idata
Community Manager
24 Views

Hello yunahee0714,

 

In order to further understand the issue please download the system information retrieval utility from https://downloadcenter.intel.com/downloads/eula/26991/System-Information-Retrieval-Utility-SysInfo-%... here, then uncompress the .zip file into a usb key and boot from it. After that run the file sysinfo.efi. This utility will collect log files and system information that could give us some idea about what happened with your system.

 

Please run that utility and send over the resulting log files.

 

 

Thank you,

 

 

Franklin S._Intel

 

idata
Community Manager
24 Views

Hello yunahee0714,

 

 

Were you able to collect your system logs? Let us know if you have any additional questions or concerns.

 

 

Thank you,

 

 

Franklin S._Intel

 

idata
Community Manager
24 Views

Hello yunahee0714,

 

 

If you still require assistance please let us know. Thank you.

 

 

Best regards,

 

 

Franklin S._Intel