System device - No drivers are installed for this device Poweredge R720

idata · ‎08-08-2017

Hi everyone,

I am having an issue with a Dell R720 server.

I see tons of drivers which appears with: No drivers are installed (picture below)

I have the same on both Windows 2016 and windows 2012 R2

I've installed all I could find from Dell's website, updated all: iDrac/Lifecycle/Bios/Chipset/Drivers

Has anyone encountered this? Anyone who could guide me in the right direction?

idata · ‎08-08-2017

Hi Radu,

It is my pleasure to assist you. I will need to gather more information about your system prior give you a proper workaround. Could you please send me the service tag number of your system; please tell me if you add any new component to this server chassis. Additionally, let me know if you try to install the drivers from the link below:

http://downloads.dell.com/published/pages/poweredge-r720.html# Drivers Product support for PowerEdge R720

I look forward to your reply.

idata · ‎08-08-2017

Hi

this is the tag of the device:

G63ZMW1

I've installed everything from this link:

http://www.dell.com/support/home/us/en/19/product-support/servicetag/g63zmw1/drivers?os=w12r2 http://www.dell.com/support/home/us/en/19/product-support/servicetag/g63zmw1/drivers?os=w12r2

idata · ‎08-09-2017

Hi Radu,

Thank you for your response; if you already updated all the drivers of your device and you are still receiving error messages at device manager. My best suggestion is run http://www.dell.com/support/home/cr/es/crbsdt1/drivers/driversdetails?driverId=D5TM2 Dell 64 Bit http://www.dell.com/support/home/cr/es/crbsdt1/drivers/driversdetails?driverId=D5TM2 uEFIhttp://www.dell.com/support/home/cr/es/crbsdt1/drivers/driversdetails?driverId=D5TM2 Diagnostics, version 4247

This tool runs out of the operating system and sends the results to Dell, they will give you more details about the hardware or software problems on your server.

http://www.dell.com/support/home/us/en/04?lwp=rt Dell Support website

Regards,

Mike C

idata · ‎08-11-2017

Hi Radu,

I was double checking your case and I am wondering if Dell diagnostic tool found any error in your system.

Regards,

Mike C

idata · ‎08-16-2017

Hi Radu,

Let me know if you have any update on your case.

Regards,

Mike C

idata · ‎08-18-2017

Hi Radu,This is to inform you that I have closed your case since I did not receive a response; if you need further assistance please do not hesitate to contact us using https://www.intel.com/content/www/us/en/support/contact-support.html Contact Support

Regards,Mike C