- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
We have purchased Archer City 2S RP VOL platform, but we cannot contact technical support. May I ask how to contact technical support?
The order & device information:
Product Model:ACH2SOCVOL,99A0F9
Chassis:QSA211300184
MB:QSA111300202K46386-405
PCH S/N:71L43V3800851
CPU(s) S/N:D13R4E5700070
CPU(s) S/N:D1E6X87300156
DIMM0 S/N:80AD0121021349EC1A
SPR# 10400
DIT# 27977
BIOS Version:DCRB.SYS.OR.64.2021.19.5.03.1613_SPR_ECG_SP
BMC Version:OBMC-egs-0.47-0-gcf1ebe-3cec7f5-pfr-full
Our problem:
- After the BIOS Settings are modified, the server fails to start:
- The operation process:
- Power on the system and press F2 to enter the Bios.
- Set BIOS options by following the steps in the red box below:
- Set Platform Configuration > BMC LAN Configuration > User Configuration and set the User name and password.
- After the server is restarted, the server cannot be started.
We tried to remove the BIOS battery, but it still couldn't be recovered。
2.In addition, We also need the following information for future development:
- One-on-one technical support.
- Bios/ UEFI development documents.
Link Copied
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello innosilicon,
Thank you for posting on the Intel® communities.
The support for the Archer City platform can be found in the following link:
You can open a ticket or call support directly:
Phone support is monitored from 08:00 until 17:00 Pacific Time, Monday through Friday except holidays.
- US and Canada: 1-800-628-8686; Enter 647
- International (requires IDD): Dial AT&T USADirect* Access Number, then 800-628-8686
- Send an email to sdpsupport@intel.com
Regards,
Adrian M.
Intel Customer Support Technician
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I tried to register this account, but the problem was prompted
![](/skins/images/45C6C2D737ED71F4C51F0145C8CB1E9C/responsive_peak/images/icon_anonymous_message.png)
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page