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Using external DVD drive

Sue1
Beginner
‎12-11-2020 01:13 PM
788 Views

My HP Envy laptop does not have an internal DVD drive so I can use USB external DVD player but do I need to download 3.0 drive for Windows to make the player work?  Right now the player doesn't recognize the USB DVD-RW. 

Please advise

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IntelSupport
Community Manager
‎12-12-2020 12:14 AM
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Hello Sue1,


Thank you for posting your question on the Servers Community.


Based on your system configuration, we suggest that you contact your Original Equipment Manufacturer (OEM) to obtain a list of tested hardware for your HP Envy system. This is important to ensure that your device has been validated for your computer. 


For driver downloads for this device or the operating system, please contact HP* or Microsoft* to obtain accurate details about USB drivers for the current operating system running on your system.


Computer Manufacturer Support Websites

https://www.intel.com/content/www/us/en/support/topics/oems.html


Microsoft* support

https://support.microsoft.com/


Wanner G.

Intel Server Specialist


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