Already Registered Serial Numbers

[esundstr]

My products (Intel Compilers) have already been registered, but do not appear in My Intel Software Development Products.  I am 95% certain that either they were never registered or should have been registered to my account.  I assume this will need to be handled in a private message.  Because these are my only products I'm not eligible for online support through Intel Premier Support.

Thank you,

EJS

[QIAOMIN_Q_]

I'd like to assist you with this problem in private messages.

Thank you.
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QIAOMIN.Q
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[Luc_G_]

Hi,

I am currently experiencing problems trying to download updates of products for which I have a registration.

When I log in to my account at https://registrationcenter.intel.com/RegCenter/, it says I have no products registered. When I try to register my products (using the serial numbers I received for C
++ Composer XE and Fortran Composer WE for Linux), it says they are already registered.

I think that the problem comes from the fact that a few months ago, I asked for the merging of my old account with a new one that reflects the simplification of our domain name. Unfortunately, I
have initially registered the products with my old account, and nothing is available anymore in my new one. This is a problem as we would like to download updates of our licensed products.

What can I do ? Please contact me so I can provide the names of my old and new account, as well as the serial numbers I have, in the hope that you can help me solve this problem quickly.

Regards,
Luc Gauthier