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Camera Unusable

anjul_s_
Beginner
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I am at a dead end now, after never have been able to successfully install the driver. I installed the Intel driver from the web page and installed it but it said it could not find the camera. I uninstalled and tried again after uninstalling the driver that Windows seemed to have automatically installed.

Finally, I am stuck on the following screen with no way out:

"The installer failed to update the firmware of your Intel RealSense 3D Camera. The camera firmware may be corrupted. Contact your computer manufacturer for recovery instructions. Error code: -4"

Error code is -4

Do I need to return or replace the camera? I have never been able to successfully use it.

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Johannes_V_
New Contributor I
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i am not an expert with that but you could try using another port? maybe external hub with power supply, i once had issues like that because of a cheap usb 3.0 card

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