I am at a dead end now, after never have been able to successfully install the driver. I installed the Intel driver from the web page and installed it but it said it could not find the camera. I uninstalled and tried again after uninstalling the driver that Windows seemed to have automatically installed.
Finally, I am stuck on the following screen with no way out:
"The installer failed to update the firmware of your Intel RealSense 3D Camera. The camera firmware may be corrupted. Contact your computer manufacturer for recovery instructions. Error code: -4"
Error code is -4
Do I need to return or replace the camera? I have never been able to successfully use it.
i am not an expert with that but you could try using another port? maybe external hub with power supply, i once had issues like that because of a cheap usb 3.0 card