Can't obtain licensing info

[William_N_1]

We recently purchased two seats of Intel System Studio with JTAG debugger and received a confirmation email with download/registration info.  We were able to download the software, but got error messages from the website while trying to register and never received a licensing email.  When we log in now, we're unable to request a re-send of the licensing info.

When we try to register the serial number we get: "Serial number is already registered".

When we click the Subscription History page's Manage button we get:  "Error: the serial number you provided could not be found."

How do we obtain our licensing information please?

Thanks,

Bill Naro

[Hubert_H_Intel]

Hi Bill,

Your Intel® System Studio license seems corrupt. I'll check.

Regards, Hubert.

[William_N_1]

Thanks for the very fast reply, Hubert.

I received an email to retry registration in an hour, and I'll do that.

But we have two serial numbers in the same condition; the second one is registered to Chad LeClair.  Please contact me via email for the second serial number or let me know if I should post it here.

Thanks again,

Bill

[Hubert_H_Intel]

Hi Bill,

Your System Studio floating licenses need to be replaced with actual valid licenses. This will take some time, I'm sorry.

For the meantime I'll provide a temporary license which you can use instead of the floating license. I'll provide more info in a private message.

Regards, Hubert.

[Hubert_H_Intel]

Hi Bill,

The bug with your Intel(R) System Sutio floating licenses is fixed and I sent you the new licenses files.

If you need more help, let me know.

Regards, Hubert.

[William_N_1]

Thanks very much for all the help, Hubert.  We'll contact you if we have any problems using the new license files.