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Cannot access game from master key

TNguy110
Beginner
‎12-13-2018 06:18 PM
1,873 Views

Hello,

 

I know this isn't the right category to ask this but I cannot find any other category which suits this subject. Actually, I just made an account specifically for this because I do not get any response on my customer support report.

 

So, I bought a i7 8700k. As a gift I received a master key for Black Ops 4. However, I cannot acces my game anymore.

 

To explain, I entered the master key and I saw Black Ops 4. Then, I pressed download en got redirected to the bottom of the page which explained the instruction of installing this game. One of the instructions was to press "Redeem code". However, I never did this and I never "downloaded" the game. I just pressed download, got redirected and closed the tab because I didn't want to download it yet.

Now I cannot see my game, Black Ops 4, anymore when I enter the master key again. Now I only see 6-7 other programmes I can download as a "thank you".

 

In conclusion, how can I access my game again?

 

The site from which I entered the mastery key is: https://softwareoffer.intel.com/Redeem/Apps

 

With kind regards,

 

Timon Nguyen

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Amy_C_Intel1
Employee
‎12-14-2018 02:36 PM
756 Views
Hello TNguy110, Thank you for posting on the Intel® Communities. We have checked your account and your case number is currently is in our database. So, soon of our specialist will be contacting you with more instructions. You can visit https://softwareoffer.intel.com/Redeem and click on "Support" located at the bottom of the page to create a new request. Amy C Intel Customer Support Technician Under Contract to Intel Corporation
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