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In brief, my situation is that when I plug the device into my computer (Win10 10240), no new devices show up under Imaging Devices in Device Manager. When I run the DCM 1.4 installer, it says it cannot detect the camera so it cannot continue.
Now, more detailed:
At one point, the device did show up in device manager. I got the DCM 1.4 stuff installed. Then I went to try Windows Hello and I just got a white image, rather than a camera image. Not sure what happened there. So I decided to just uninstall and start over.
I uninstalled the DCM 1.4 AND right-click-uninstalled the devices listed under Imaging Devices in Device Manager. I unplugged the device. I restarted my computer. I plugged in the device... and nothing appears.
One interesting note is that it does detect SOMETHING. Under "Sound, video and game controllers" I do see "Creative VF0800". That appears and disappears as the hardware is plugged in, and if I uninstall it it comes right back when I plug the hardware in again.
On another machine (my laptop) I get the same "Creative VF0800" under "Sound, video and game controllers" but I also get "Intel(R) RealSense(TM) 3D Camera (Front F200) Depth" and "Intel(R) RealSense(TM) 3D Camera (Front F200) RGB"
Why don't the camera devices show up on my desktop? How do I get them to do so?
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If it only shows the audio function on your desktop but correctly shows the full range of listings on your laptop, the first thing that comes to my mind is whether your desktop machine has a USB 3.0 port, and if so whether your camera is plugged into it or is in a USB 2.0 port. The camera requires USB 3.0. If you plugged it into a USB 2.0 port then the camera would be treated as a USB 2.0 device, which may result in the very limited device detection on that machine.
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If it only shows the audio function on your desktop but correctly shows the full range of listings on your laptop, the first thing that comes to my mind is whether your desktop machine has a USB 3.0 port, and if so whether your camera is plugged into it or is in a USB 2.0 port. The camera requires USB 3.0. If you plugged it into a USB 2.0 port then the camera would be treated as a USB 2.0 device, which may result in the very limited device detection on that machine.
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Ah, I'm an idiot. That was it. Thank you!
Its a desktop so I was having to kind of reach around awkwardly behind it to plug it in and wasn't paying attention to which port I was using. Put it in one of the 3.0 ones and it showed up immediately.
I am still having the white screen/green light flash issue that other people have reported, but I'll start researching that one and post separately if necessary.
Thanks Marty!
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Great! Glad I could help with that. :)
I haven't tried using RealSense with Windows Hello yet despite having Win 10 myself, so I can't help with that one but there seems to be a good amount of knowledge about that subject on the forum. Best of luck!
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Looks like the problem isn't Windows Hello-specific. Seems to not work under any apps. I posted another thread about it here:
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