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Drivers not available. Camera Manager never installs, suddenly, Win8 requirement??

Tmothy_W_
ビギナー
1,380件の閲覧回数

Creative website has broken links or .js  that prevents me from downloading the drivers.

I started here:

https://software.intel.com/en-us/intel-realsense-sdk/download

the hard to see word 'HERE" is a link to creatives website:

Firmware and driver updates for the peripheral Developer Kit 3D camera (Front, F200) available HERE

Now I'm here:

http://support.creative.com/Products/ProductDetails.aspx?catID=218&CatName=Web+Cameras&subCatID=231&subCatName=MIDI+Keyboards&prodID=22257&prodName=Intel+RealSense+Developer+Kit&bTopTwenty=1&VARSET=prodfaq:PRODFAQ_22257,VARSET=CategoryID:218&;

I click on the 'driver' download link:

http://support.creative.com/downloads/download.aspx?nDownloadId=13324

I end up at a EULA (yes, the same URL)

http://support.creative.com/downloads/download.aspx?nDownloadId=13324

I click on Agree, and  i get the following Javascript error , then end up here:

 Uncaught ReferenceError: dcsMultiTrack is not defined

http://support.creative.com/welcome.aspx?Referer=/Downloads/welcome.aspx

Which is a top level page. The download never starts.

When I run the camera manager (intel_rs_dcm_f200_1.2.14.24922.exe)  it starts up briefly, and it starts to do work, then shuts down. No new applications are installed. No errors. 

The SDK however, does install just fine. I can't use it of course. 

 

Update, after trying the link about a dozen times and stepping through the JS manually, I was able to get the drivers to download.

Oh, great. win8 only.

Thanks for wasting my time and money intel. I bought this because it wasn't claiming win8 only. Which is a completly artificial requirement. There is no reason to require Win8. 

Please update Click.intel.com with the system requirements, tell your OEM partner to fix their website.

 

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2 返答(返信)
Colleen_C_Intel
従業員
1,380件の閲覧回数

Thank you for reporting the firmware download issue on the Creative site. I tried to report it thru their web page but it is also not working. If it is still not working Monday, we have other contacts to report it. 
As far as the Win 8.1 (or later) requirement, that is farily clearly stated on the information on the website that is not the actual order page. But I will also inform the Click site group of the need to mention the requirements.
Please note: When the systems ship with the cameras integrated into them, the OS will match the requirements.
Many developers are using the Win 10 preview as their OS to develop for the camera. Additional OSs are on the Intel RealSense roadmap for future releases. You might let us know what OS you would prefer to use.

Tmothy_W_
ビギナー
1,380件の閲覧回数

Where is the requirement stated? The first mention of it is while installing drivers. This is slightly too late.

When I signed up for Real Sense information I believe last july,, all links lead to click.intel.com There was no other information. I reserved it and waited.

When it came available, it was still through click.intel.com.

Only after I bought it did the instructions in the box tell me to visit intel.com/software/realsense. for the SDK, I was able to install the SDK without problems, No mention of Win 8 there either.

Please consolidate your websites and information, the drivers, SDK, etc.  Having three different sites has obviously lead to problems.

 

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