Hello, everyone.
I bought RealSense R200 and F200 in 9/2015. I started worked with them in 12/2015. First they were all OK. However, suddenly the F200 can’t work correctly. I run the CameraExplorer.exe, it can detect the F200. But I see the green led on the camera go on and then it craps out. At the same time, I hear the USB disconnect sound from Windows, and then the sound of plugging in. And after a moment, the application shows “Device failed due to malfunctioning”.
I don’t think it is a problem with my laptop, because the R200 is running normally. I uninstall and reinstall the DCM and the SDK many time, but it doesn’t work.
Who can help me? Thank you very much.
In addition, I want to know how to contact the technical support.
My OS is Windows 10 (home), and the processor is Intel(R) Core(TM) i7-4270Q CPU @ 2.60GHz .
Intel(R) HD Graphics 4600, NVDIA GeForce GTX 850M
Intel(R) RealSense(TM) SDK 7.0.23.8048
Intel(R) RealSense(TM) SDK Runtime 6.0.21.6598
Intel(R) RealSense(TM) Depth Camera Manager 1.4.27.52404
What I can see in the device manager Graphics device is
Integrated Webcam
Intel(R) RealSense(TM) 3D Camera(Front F200) Depth
Intel(R) RealSense(TM) 3D Camera(Front F200) RGB
Intel(R) RealSense(TM) 3D Camera Virtual Driver
and I also can see Intel(R) RealSense(TM) 3D Camera(Front F200) in the USBD USB Device
