Failed to load. We need urgent help!

[Иван_М_]

I decided to do an update apk.
When pouring apk on Google Play, you get this error.

Failed to load
Added previously APK-files signed certificates with digital prints
[SHA1: 24: AA: F1: B9: 97: A2: 7A: F1: BB: B8: C1: 5C: F2: 7B: 1F: 25: 54: D6: 76: AE]
And a new APK-file - certificate with the imprint
[SHA1: 16: 7C: 27: 4F: 07: F2: D8: C1: 5B: 1E: 98: 02: F4: 2C: DD: C2: EF: 91: D9: EF]
. Use the same certificate.

I used for auto-signature.
Remove the application is not an option. He has more than 300,000 downloads.
We need urgent help!

[John_H_Intel2]

This occurs when you first submit your app to the play store, then use a second XDK account and rebuild using this account. This will cause it to get signed with a different cert.

Do you have more than 1 XDK account?

[Иван_М_]

No, I use 1 XDK account.

[Иван_М_]

JOHN H. (Intel) wrote:

This occurs when you first submit your app to the play store, then use a second XDK account and rebuild using this account. This will cause it to get signed with a different cert.

Do you have more than 1 XDK account?

No, I use 1 XDK account.

[Иван_М_]

JOHN H. (Intel) wrote:

This occurs when you first submit your app to the play store, then use a second XDK account and rebuild using this account. This will cause it to get signed with a different cert.

Do you have more than 1 XDK account?

Please, help.
I very much need your help!

[John_H_Intel2]

Turns out you do have 2 accounts. I have switched the certs on the 2 accounts. Rebuild your app and try submitting again. I will send a message with what the accounts are for your reference.

[Иван_М_]

JOHN H. (Intel) wrote:

Turns out you do have 2 accounts. I have switched the certs on the 2 accounts. Rebuild your app and try submitting again. I will send a message with what the accounts are for your reference.

Hooray!
Thank you very much :)
You saved me :)