FlexLM broken for Turkish (and the senile moment for Intel)

[Baris_M_]

Hi everybody, 

Ok, I am convinced that Intel as a company entering into a "senile stage".

I mean, even this text box is not working correctly. Each time I press enter, it goes to the first line (OSX, Safari, no extensions)

I am a Turkish theoretical material scientist studying abroad and working with many computer centers, and last week suddenly the intel compilers all over the world stopped working for me.

Error: A license for FCompL is not available (-8,130).

With the administrators of German computational center, we found out the issue was my locale setting. The license server decided to stop supporting my language. This includes items I purchased for my person.

Ok, since I paid cold hard cash for the product also myself, and supposedly I am eligible for support, thus I suffer through a cascade of redirections and convoluted information to try to contact intel support, and finally I'm greeted with the following page:

well, this really doesn't feel like 2015.

I think intel compilers are still great, but with this level of information poisoning I can see academic developers defaulting to gnu compilers, or PGI (which is now free btw) quite fast. 

[Hubert_H_Intel]

Hi Baris,

With your personal student licenses you are eligible to get support via the IDZ (Intel® Developer Zone). Did the "Not Authorized to Access" error result from your attempt to login to the Intel® Premier Support webpage? Please clarify.

Regards, Hubert.

[Baris_M_]

Hi Hubert, 

Thanks for the reply, but this is is not the real issue. The real issue is that Intel software development products seems not to be working for a whole race, unless they change their locale to something else. 

For the sake of completeness, my frustrating customer experience goes on like this: (apart from each time I press enter, I have to move the cursor manually in this text box) 

1) Go to https://software.intel.com/en-us/articles/where-to-submit-download-registration-or-licensing-issues

2) Go to https://software.intel.com/en-us/articles/performance-tools-for-software-developers-intel-premier-support/ which states 

Every purchase of an Intel® Software Development Product includes a year of support services, which provides access to Intel® Premier Support.

If you currently access support services, you can download any version of the software from Intel Registration Center, and you can submit questions and problems on your product through the Intel Premier Support web site.

3) Go to Intel registration center, enter license data, Click the "Access your support resources. Click here for technical support."

4) Click the Intel® Premier Support since in (2) I'm told that I've access to it. 

5) See the aforementioned page 

[Hubert_H_Intel]

Hi Baris,

As said, student licenses can get support via the Intel® Developer Zone (IDZ) only, not via the Intel® Premier Support portal which is for commercial/academic licenses only.
Well, some info in the registration confirmation email seem to be confusing. What you are refering too, did you copy these sections from the confirmation email you got?

If there is still a problem with locals or if you have technical questions or problems, please submit an issue under the Compiler product(s):
https://software.intel.com/en-us/forums/intel-c-compiler
or
https://software.intel.com/en-us/forums/intel-fortran-compiler-for-linux-and-mac-os-x

Regards, Hubert.