Floating License Server - cannot check out

daxu · ‎10-05-2011

We've recently run into some trouble with the floating server. There is only one machine that is able to checkout from the license servers, all our other machines cannot checkout the license.

The server is started, I've tried using setting the INTEL_LICENSE_FILE to use hostname@port (28518@Wen-PC), or just use the USE_SERVER.lic file. Nothing seems to work.

Typing "ifort" into a client machine that can't checkout the license with INTEL_LMD_DEBUG info gives me this:

Feature: FComp
Hostname: 72.3.199.16
License path: 28518@WEN-PC;C:\\Program Files\\Common Files\\Intel/Licenses\\USE_SER
VER.lic;C:/Program Files (x86)/Common Files/Intel/Licenses;C:\\PROGRA~1\\Intel\\Com
piler\\11.1\\065\\Bin\\ia32\\*.lic;
FLEXnet Licensing error:-96,491
For further information, refer to the FLEXnet Licensing documentation,
available at "www.macrovision.com".
mialf 1. T
2. 28518@WEN-PC
3. C:\\Program Files\\Common Files\\Intel/Licenses\\USE_SERVER.lic
4. C:/Program Files (x86)/Common Files/Intel/Licenses
5. C:\\PROGRA~1\\Intel\\Compiler\\11.1\\065\\Bin\\ia32\\*.lic
INTEL_LMD: checkout: returns NOT GRANTED / ERROR
INTEL_LMD: checkout: entered at start_time: 1317849046 (UTC) (null) INTE
L_LMD: checkout: build options:
INTEL_LMD: checkout: build date: 2010.0415
INTEL_LMD: checkout: build platform: IA-32 architecture; Micr
osoft Windows*
INTEL_LMD: checkout: checkout platform: i86_n (IA-32 architectur
e; Microsoft Windows*)
INTEL_LMD: checkout: *Other brands and names are the property of the
ir respective owners.
INTEL_LMD: checkout: FLEXlm version: 11.5
INTEL_LMD: checkout: source version: 1.76 $Id: flexlm.c,v 1.
42.4.4 2009/12/18 23:53:43 mtoguchi Exp $
INTEL_LMD: checkout: FLEX_MAX_LICENSE_TRIES: 0
INTEL_LMD: checkout: FLEX_USE_NOWAIT_AND_SPIN: enabled
INTEL_LMD: checkout: FLEX_SPIN_SLEEP_SECONDS: 30
INTEL_LMD: checkout: heartbeats: 60 seconds (automatic)
INTEL_LMD: checkout: server retry: 60 seconds
INTEL_LMD: checkout: FLEX_CHECKOUT_FILTER: enabled
INTEL_LMD: checkout: FLEX_CLEAN_PATHS: disabled
INTEL_LMD: checkout: FLEX_CLOCK_ROLLBACK_CHECK: enabled
INTEL_LMD: checkout: FLEX_APP_SPECIFIC: disabled
INTEL_LMD: checkout: FLEX_CACHE_LICENSE_STATUS: enabled
INTEL_LMD: checkout: user options:
INTEL_LMD: checkout: feature name: FCompW
INTEL_LMD: checkout: opts: { FLEX_OPT_QUIET_EXPIRE_
EVAL }
INTEL_LMD: checkout: try_count: 0
INTEL_LMD: checkout: retry_interval: 30
INTEL_LMD: checkout: linger_time: 0
INTEL_LMD: checkout: environment:
INTEL_LMD: checkout: INTEL_LICENSE_FILE <28518@WEN-PC;C:\\Program
Files\\Common Files\\Intel/Licenses;C:/Program Files/Common Files/Intel/Licenses;
C:/Program Files (x86)/Common Files/Intel/Licenses>
INTEL_LMD: checkout: LM_LICENSE_FILE
INTEL_LMD: checkout: INTEL_LMD_DEBUG <1>
INTEL_LMD: checkout: license file(s) used were (in this order):
INTEL_LMD: 1. T
INTEL_LMD: 2. 28518@WEN-PC
INTEL_LMD: 3. C:\\Program Files\\Common Files\\Intel/Licenses\\USE_SERVER.l
ic
INTEL_LMD: 4. C:/Program Files (x86)/Common Files/Intel/Licenses
INTEL_LMD: 5. C:\\PROGRA~1\\Intel\\Compiler\\11.1\\065\\Bin\\ia32\\*.lic
INTEL_LMD: checkout: linger_time set to 0 by default
INTEL_LMD: checkout: begin attempt(s) to checkout
INTEL_LMD: checkout: about to do checkout call
INTEL_LMD: checkout: checkout call returns rc -96
E: A (-96,491).
FCompW: License server machine is down or not responding.
See the system adminstrator about starting the license server system, or
make sure you're referring to the right host (see LM_LICENSE_FILE).
Feature: FCompW
Hostname: 72.3.199.16
License path: 28518@WEN-PC;C:\\Program Files\\Common Files\\Intel/Licenses\\USE_SER
VER.lic;C:/Program Files (x86)/Common Files/Intel/Licenses;C:\\PROGRA~1\\Intel\\Com
piler\\11.1\\065\\Bin\\ia32\\*.lic;
FLEXnet Licensing error:-96,491
For further information, refer to the FLEXnet Licensing documentation,
available at "www.macrovision.com".
mialf 1. T
2. 28518@WEN-PC
3. C:\\Program Files\\Common Files\\Intel/Licenses\\USE_SERVER.lic
4. C:/Program Files (x86)/Common Files/Intel/Licenses
5. C:\\PROGRA~1\\Intel\\Compiler\\11.1\\065\\Bin\\ia32\\*.lic
INTEL_LMD: checkout: returns NOT GRANTED / ERROR
ifort: error #10052: could not checkout FLEXlm license
INTEL_LMD: flex_return_license: called
INTEL_LMD: flex_return_license: considering feature name: FCompW
INTEL_LMD: flex_return_license: considering feature name: FComp
INTEL_LMD: flex_return_license: considering feature name: FCompW
INTEL_LMD: flex_return_license: considering feature name: FComp
INTEL_LMD: flex_return_license: considering feature name: FCompW
INTEL_LMD: flex_free_job: called
INTEL_LMD: flex_free_job: lc_new_job was called
INTEL_LMD: flex_return_license: done

The client application on the actual license server itself also works fine. I was thinking this might be a networking problem - but I don't have any issues accessing the license server through windows explorer (\\\\Wen-PC1)

daxu · ‎10-05-2011

Here is a successful call from the one machine that does work. It uses an older version of ifort but that shouldn't matter since the version above should still be valid. (I was unable to reinstall this .038 version - it froze on install and is a documented bug somewhere)

ifort GRID2D_int.f90 > ifort.wenpc
INTEL_LMD: flex_set_license_path: called, path=<>
1.1\038\Bin\intel64>
INTEL_LMD: flex_set_platform: called, plat_name=
INTEL_LMD: checkout: entered at start_time: 1317848180 (UTC) Wed Oct 05 20:
56:20 2011
INTEL_LMD: checkout: build options:
INTEL_LMD: checkout: build date: 2009.0625
INTEL_LMD: checkout: build platform: Intel 64 architecture
; Microsoft Windows*
INTEL_LMD: checkout: checkout platform: i86_n (IA-32 architectur
e; Microsoft Windows*)
INTEL_LMD: checkout: *Other brands and names are the property of the
ir respective owners.
INTEL_LMD: checkout: FLEXlm version: 11.5
INTEL_LMD: checkout: source version: 1.76 $Id: flexlm.c,v 1.
42.4.3 2009/02/18 23:52:44 mtoguchi Exp $
INTEL_LMD: checkout: FLEX_MAX_LICENSE_TRIES: 0
INTEL_LMD: checkout: FLEX_USE_NOWAIT_AND_SPIN: enabled
INTEL_LMD: checkout: FLEX_SPIN_SLEEP_SECONDS: 30
INTEL_LMD: checkout: heartbeats: 60 seconds (automatic)
INTEL_LMD: checkout: server retry: 60 seconds
INTEL_LMD: checkout: FLEX_CHECKOUT_FILTER: enabled
INTEL_LMD: checkout: FLEX_CLEAN_PATHS: disabled
INTEL_LMD: checkout: FLEX_CLOCK_ROLLBACK_CHECK: disabled
INTEL_LMD: checkout: FLEX_APP_SPECIFIC: disabled
INTEL_LMD: checkout: FLEX_CACHE_LICENSE_STATUS: enabled
INTEL_LMD: checkout: user options:
INTEL_LMD: checkout: feature name: FCompW
INTEL_LMD: checkout: opts: { FLEX_OPT_QUIET FLEX_OP
T_QUIET_EXPIRE_EVAL }
INTEL_LMD: checkout: try_count: 0
INTEL_LMD: checkout: retry_interval: 30
INTEL_LMD: checkout: linger_time: 0
INTEL_LMD: checkout: environment:
INTEL_LMD: checkout: INTEL_LICENSE_FILE <>
Common Files\Intel\Licenses;C:\Program Files\Common Files\Intel/Licenses;C:/Prog
ram Files/Common Files/Intel/Licenses;C:/Program Files (x86)/Common Files/Intel/
Licenses>
INTEL_LMD: checkout: LM_LICENSE_FILE
INTEL_LMD: checkout: INTEL_LMD_DEBUG <1>
INTEL_LMD: checkout: license file(s) used were (in this order):
INTEL_LMD: 1. C:\Program Files (x86)\Common Files\Intel\Licenses\USE_SE
RVER.lic
INTEL_LMD: 2. C:\Program Files\Common Files\Intel/Licenses
INTEL_LMD: 3. C:/Program Files/Common Files/Intel/Licenses
INTEL_LMD: 4. C:\PROGRA~2\Intel\Compiler\11.1\038\Bin\intel64\*.lic
INTEL_LMD: checkout: linger_time set to 0 by default
INTEL_LMD: checkout: begin attempt(s) to checkout
INTEL_LMD: checkout: about to do checkout call
INTEL_LMD: checkoutfilter: called for feature: FCompW
INTEL_LMD: checkoutfilter: VENDOR_STRING: https://registrationc
enter.intel.com>
INTEL_LMD: checkoutfilter: next VENDOR_STRING keyword: SUPPORT=
INTEL_LMD: checkoutfilter: ignore: keyword SUPPORT is disabled for filte
ring
INTEL_LMD: checkoutfilter: next VENDOR_STRING keyword: https://registrationc
enter.intel.com
INTEL_LMD: checkoutfilter: ignore: keyword https://registrationcenter.in
tel.com is disabled for filtering
INTEL_LMD: checkoutfilter: returns ACCEPT
INTEL_LMD: checkout: checkout call returns rc 0
INTEL_LMD: checkout: license now granted
INTEL_LMD: flex_config: called
INTEL_LMD: flex_config: at least one license has been granted
INTEL_LMD: flex_config: the most recently checked out feature was checked ou
t successfully
INTEL_LMD: checkout: contents of particular license actually checked out:
INTEL_LMD: checkout: feature name: FCompW (INCREMENT li
ne)
INTEL_LMD: checkout: serial number: COMMENTED OUT
INTEL_LMD: checkout: license expires: perpetual license (d
oes not expire)
INTEL_LMD: checkout: license maintenance expires: 2010.0825
INTEL_LMD: checkout: type of license: counted, 2 users max
imum
INTEL_LMD: checkout: VENDOR_STRING= string contents:
INTEL_LMD: checkout: SUPPORT=
INTEL_LMD: checkout: https://registrationcenter.intel.com
INTEL_LMD: flex_config: called
INTEL_LMD: flex_config: at least one license has been granted
INTEL_LMD: flex_config: the most recently checked out feature was checked ou
t successfully
INTEL_LMD: flex_expire_days: called
INTEL_LMD: flex_config: called
INTEL_LMD: flex_config: at least one license has been granted
INTEL_LMD: flex_config: the most recently checked out feature was checked ou
t successfully
INTEL_LMD: flex_expire_days: returns 3650000
INTEL_LMD: checkout: returns GRANTED
Intel Visual Fortran Intel 64 Compiler Professional for applications runni
ng on Intel 64, Version 11.1 Build 20090624 Package ID: w_cprof_p_11.1.038
Copyright (C) 1985-2009 Intel Corporation. All rights reserved.
INTEL_LMD: flex_config: called
INTEL_LMD: flex_config: at least one license has been granted
INTEL_LMD: flex_config: the most recently checked out feature was checked ou
t successfully
INTEL_LMD: flex_return_license: called
INTEL_LMD: flex_return_license: considering feature name: FCompW
INTEL_LMD: flex_return_license: feature name needs checkin: FCompW
INTEL_LMD: flex_return_license: checkin succeeded for feature: FCompW
INTEL_LMD: flex_free_job: called
INTEL_LMD: flex_free_job: lc_new_job was called
INTEL_LMD: flex_return_license: done

daxu · ‎10-05-2011

Ok, so looking at the packet trace (wireshark, port 28518), it seems that the one working machine knows the internal IP of the license server, while the other machines are trying to send the packets over to my actual IP address given by the ISP, instead of the internal IP address of the floating license server.

Any idea to fix this through windows / flexlm ?

daxu · ‎10-05-2011

Got it- just changed the hostname to the IP address (and set the license server as a static ip)