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Getting error applying serial number to C++ Composer XE 2013 sp1.3.174

Ken_N_2
Beginner
602 Views

Hello,

We received our Intel® Parallel Studio XE Composer Edition for C++ Linux* serial number several days ago, but we're getting an error when applying it to C++ Composer XE 2013 sp1.3.174.  Below is the error we're getting.  How do we go about fixing this?  Was a license file suppose to be sent to us after registration because I never received it?

 

 

…/l_ccompxe_2013_sp1.3.174 $ sudo ./install.sh

1. I want to activate my product using a serial number [default]

2. I want to evaluate my product or activate later 

3. I want to activate either remotely, or by using a license file, or by using a

license manager

--------------------------------------------------------------------------------

Please type a selection or press "Enter" to accept default choice [1]: 1

Please type your serial number (the format is XXXX-XXXXXXXX): xxxxxxxxxxx

--------------------------------------------------------------------------------

Registration failed for unknown reason. Please go to

www.intel.com/software/products/support/ for your support options.

 

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Devorah_H_Intel
Moderator
602 Views

Hello,

The license file was sent to you by email. Please verify that the hostID in the license file matches the hostID of your system. Please choose activation with license file option, since you are installing the older package.

This article explains how to obtain the license file and to obtain the proper hostID needed for the license file:

https://software.intel.com/en-us/articles/how-do-i-get-my-license-file-for-intel-parallel-studio-xe-2016

Please let me know if the above helps.

Regards, 

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