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How do I get an updated license file for Parallel Studio

pcc482719
Beginner
‎03-17-2010 07:20 AM
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I'm using Intel Parallel Studio in a classroom situation. The license server we were using has failed and local IT has configured a new one. Since the MAC address of the new server is different I need a new license file for PS. I attempted to re-register Parallel Studio but I was told that I had already registered and there was no offer of creating a new license file. How should I proceed in this case?

I hope to resolve this situation fairly soon. Right now I can't use the product in my class.

Thanks!
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pcc482719
Beginner
‎03-17-2010 08:49 AM
388 Views
I got this matter resolved. Thanks for looking at my message!
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KitturGanesh
Employee
‎03-17-2010 02:42 PM
388 Views
Quoting pcc482719
I got this matter resolved. Thanks for looking at my message!

Hi,

Pardon the delay. I was just informed of this issue. You mention the issue was resolved? Were you able to change the host-id of the server and regenerate the license file? Appreciate your input, and thanks for your patience through this.

-regards,

Kittur

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