I cannot install parallel studio XE after user-name license support expiration

[Ondrej_R_]

Hello,

We bought Parallel Studio XE and in August our license expired. It was user-name license. I thought we can use parallel studio also after this expiration and only your support will not be available.. Is it thruth or not?

If we can still use it, there is some problem..I have new laptop in my job and because i give back the old one I need to reinstall parallel studio, but even with offline activation using license file it writes that the license expired.

Do we really have to buy new license only because of reinstallation?

Thank you for information.

Best regards,

Ondrej Rozum

Doosan Skoda Power

[Light_Intel]

I looked at your license, it was purchased over a year ago and the support had expired. However, the license itself did not expire and you should be able to install the product on a new machine.

I resent the license file to you to make sure you have the correct license. Please check that the license is placed in the correct directory and that you don't have any old licenses.

On Windows*:
<installation drive>\Program Files\Common Files\Intel\Licenses
e.g., "c:\Program Files\Common Files\Intel\Licenses"
Note: if the INTEL_LICENSE_FILE environment variable is defined, copy the file to the directory specified by the environment variable instead.

Let me know if it works.

Regards,

Noga

Intel Developer Support

[Light_Intel]

This issue has been resolved. If you have a similar issue, do not add it to this thread but start a new one.