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Hi, I have some Problems with my new camera SR300. I installed the DCM, SDK and the SDK Runtime. In the SDK Browser not all samples are working and I got some errors. The samples often break down and they did not work well. Could anyone tell me waht matter is?
Should I install some other Drivers/Firmwear? Is my hardware requirment not enough?
Some Prblems and Infos of my system:
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Hi,
your hardware does not meet the minimum requirements.
You have Intel's 4th generation processor installed (codename Haswell). But SR300 requires 6th generation processor (codename Skylake).
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Thanks for your quick answer Anton! So for the Real Sense Camera SR300 for a Problem-free using it is at least a camera with a processor 6th Generation necessary.
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I'm interested in this too - the page here https://software.intel.com/en-us/realsense/sr300camera says that a 6th generation processor is "recommended", does that mean "required"?
Mike
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i'm running i7 4720HQ on laptop and it works i'd say medium to great. so i do not think right off the bat it is cpu. i'd update the DCM to 3.1.25.2599 and see if that helps. then check back.
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Thanks Douglas - that's really useful to know.
I've now tried out an SR300 on 3 PCs and I've yet to really get any of them to work properly which is disappointing as I've not had this trouble with the F200 in the past.
I do have the 3.1.25.2599 version of RealSenseDCMSR300.exe - do you know whether my RealSenseDCM.exe should also be at that same version number? I'm unsure of its role with the SR300?
Thanks,
Mike.
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control panel shows a different version installed with sdk/sdk runtime.
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Hi,
Thanks - my control panel shows versions;
Does that line up with what you have working? Or...do you have later?
Thanks
Mike
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yes, that is what i have for that sr300. i noticed you have f200 dcm also. have you tried it without that package installed? i'm thinking there might be conflicts but i do not know. however, i f it was me i would take f200 out of the mix.
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Hi,
Yes, thanks - I do have the F200 bits installed. I will try removing them but I'm unsure whether they are necessary to make the built-in camera on the Surface Book work or not. I'm a bit vague as to how that camera works but I'd like to not break it.
It'd be great if someone from Intel could comment as to what does/doesn't work together here.
Mike
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I have a 4th gen CPU with both the F200 and SR300 DCMs installed and both cameras work fine. I can't really help with your problem but thought I'd let you know that this combination can work!
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Thanks James - that was useful.
In the end, I've moved to a Surface Pro 3 where I have both F200 and SR300 DCMs installed and the SR300 is working fine on this system.
I have struggled to get it to work on a couple of other systems though including a Surface Book which is a much later spec in terms of the CPUs but I suspect the trouble is something to do with the USB configuration.
Thanks
Mike

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