Installer hangs when accepting license

[Paul_K_3]

Hello,

I'm trying to install Intel Parallel Studio, Composer Edition 2015 Update 3 Linux.  This is on a new machine, and I want to install the 30 day trial.  I have a license key that I'll use once it's setup.

The problem I'm experiencing is when the license is displayed.  Once displayed, I type accept and it just hangs.  We've double checked firewall settings and looked for notification of dropped packets but didn't find anything.

Here is the process tree during the hang:

root      2757  2752  0 09:54 pts/0    00:00:00       -bash
root      8491  2757  0 10:57 pts/0    00:00:00         /bin/sh ./l_compxe_2015.3.187/install.sh
root      9572  8491  1 10:57 pts/0    00:00:18           /root/./l_compxe_2015.3.187/pset/32e/install --TEMP_FOLDER /tmp/install.B8Qdta --PSET_PWD /root
root      9604  9572  0 10:57 pts/0    00:00:00             [sh] <defunct>
root      9615  9572  0 10:58 pts/0    00:00:00             [bash] <defunct>
root     10194  9572  0 11:24 pts/0    00:00:00             sh -c export LD_LIBRARY_PATH=/root/./l_compxe_2015.3.187/pset/32e/../tools/32e; "/root/./l_compxe_2015.3.187/pset/32e/../tools/32e/chklic" -a -f"CCompL" -f"CComp" -p"i86_r" -p"i86_re" -p"it64_lr" -p"it64_re" -p"amd64_re"  -c"TS" 2>/dev/null
root     10195 10194  0 11:24 pts/0    00:00:00               /root/./l_compxe_2015.3.187/pset/32e/../tools/32e/chklic -a -fCCompL -fCComp -pi86_r -pi86_re -pit64_lr -pit64_re -pamd64_re -cTS

The last two processes seem to respawn over and over, about once per minute.  You can see that in this case I started the installer about 30 minutes ago, but it's still not progressing.

I've installed trial licenses on other systems but never had a problem before now.

-Paul

[Hubert_H_Intel]

Paul,

It seems you have an existing license on your system that blocks the license check. So please check what's in /opt/intel/licenses and (temporarily) remove/rename all existing license files (.lic) for the time of installation.

Regards, Hubert.