Intel® Parallel Studio XE uninstallation problem

[Han_C_]

Hi,

I'm trying to uninstall Intel® Parallel Studio XE2016  update 1 Cluster edition from control panel (win10 PC), I got the following error:

Intel(R) Parallel Studio XE 2016 Update 1 for Windows* Setup Wizard ended prematurely because of an error(s).
  Windows Installer failed to configure product:
    Error message: The installation source for this product is not available. Verify that the source exists and that you can access it. 
    Error code: 1612
    Product code: 7746B6D5-3B50-4CFD-B2C2-D94EBFBF8608
    Module name: itc.msi

Installer logs location: C:\Users\ICMONK~1\AppData\Local\Temp\pset_tmp_PSXE2016_k\2016.09.08_12.21.03_000027ac\log\

The log file looks like:

=== Verbose logging started: 2016/9/8  12:21:44  Build type: SHIP UNICODE 5.00.10011.00  Calling process: C:\ProgramData\Intel\installer\ParallelStudio\cache\{C392755F-8064-4546-A92B-63D4A6A5B031}\setup.exe ===
MSI (c) (AC:D8) [12:21:44:327]: Resetting cached policy values
MSI (c) (AC:D8) [12:21:44:327]: Machine policy value 'Debug' is 0
MSI (c) (AC:D8) [12:21:44:327]: ******* RunEngine:
           ******* Product: {7746B6D5-3B50-4CFD-B2C2-D94EBFBF8608}
           ******* Action: 
           ******* CommandLine: **********
MSI (c) (AC:D8) [12:21:44:327]: Client-side and UI is none or basic: Running entire install on the server.
MSI (c) (AC:D8) [12:21:44:327]: Grabbed execution mutex.
MSI (c) (AC:D8) [12:21:44:358]: Cloaking enabled.
MSI (c) (AC:D8) [12:21:44:358]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (AC:D8) [12:21:44:358]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (BC:18) [12:21:44:374]: Running installation inside multi-package transaction {7746B6D5-3B50-4CFD-B2C2-D94EBFBF8608}
MSI (s) (BC:18) [12:21:44:374]: Grabbed execution mutex.
MSI (s) (BC:78) [12:21:44:375]: Resetting cached policy values
MSI (s) (BC:78) [12:21:44:376]: Machine policy value 'Debug' is 0
MSI (s) (BC:78) [12:21:44:376]: ******* RunEngine:
           ******* Product: {7746B6D5-3B50-4CFD-B2C2-D94EBFBF8608}
           ******* Action: 
           ******* CommandLine: **********
MSI (s) (BC:78) [12:21:44:376]: Machine policy value 'DisableUserInstalls' is 0
44:380]: Note: 1: 1706 2: -2147483647 3: itc.msi 
MSI (s) (BC:78) [12:21:44:380]: Note: 1: 1706 2:  3: itc.msi 
(s) (BC:78) [12:21:44:376]: User policy value 'SearchOrder' is 'nmu'
MSI (s) (BC:78) [12:21:44:376]: User policy value 'DisableMedia' is 0
MSI (s) (BC:78) [12:21:44:377]: Machine policy value 'AllowLockdownMedia' is 1
MSI (s) (BC:78) [12:21:44:377]: SOURCEMGMT: Looking for sourcelist for product {7746B6D5-3B50-4CFD-B2C2-D94EBFBF8608}
MSI (s) (BC:78) [12:21:44:377]: SOURCEMGMT: Adding {7746B6D5-3B50-4CFD-B2C2-D94EBFBF8608}; to potential sourcelist list (pcode;disk;relpath).
MSI (s) (BC:78) [12:21:44:377]: SOURCEMGMT: Now checking product {7746B6D5-3B50-4CFD-B2C2-D94EBFBF8608}
MSI (s) (BC:78) [12:21:44:377]: SOURCEMGMT: Attempting to use LastUsedSource from source list.
MSI (s) (BC:78) [12:21:44:377]: SOURCEMGMT: Trying source D:\Program Files (x86)\Intel\Download\parallel_studio_xe_2016_update1_setup\installs\itac\.
MSI (s) (BC:78) [12:21:44:377]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer 3: 2 
MSI (s) (BC:78) [12:21:44:377]: Note: 1: 2203 2: D:\Program Files (x86)\Intel\Download\parallel_studio_xe_2016_update1_setup\installs\itac\itc.msi 3: -2147287037 
MSI (s) (BC:78) [12:21:44:378]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.
MSI (s) (BC:78) [12:21:44:378]: Note: 1: 1706 2: -2147483647 3: itc.msi 
MSI (s) (BC:78) [12:21:44:378]: SOURCEMGMT: Processing net source list.
MSI (s) (BC:78) [12:21:44:378]: Note: 1: 1706 2: -2147483647 3: itc.msi 
MSI (s) (BC:78) [12:21:44:378]: SOURCEMGMT: Processing media source list.
MSI (s) (BC:78) [12:21:44:380]: Note: 1: 2203 2:  3: -2147287037 
MSI (s) (BC:78) [12:21:44:380]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.
MSI (s) (BC:78) [12:21:44:380]: Note: 1: 1706 2: -2147483647 3: itc.msi 
MSI (s) (BC:78) [12:21:44:380]: SOURCEMGMT: Processing URL source list.
MSI (s) (BC:78) [12:21:44:380]: Note: 1: 1402 2: UNKNOWN\URL 3: 2 
MSI (s) (BC:78) [12:21:MSI (s) (BC:78) [12:21:44:380]: SOURCEMGMT: Failed to resolve source
MSI (s) (BC:78) [12:21:44:380]: MainEngineThread is returning 1612
MSI (s) (BC:18) [12:21:44:380]: User policy value 'DisableRollback' is 0
MSI (s) (BC:18) [12:21:44:380]: Machine policy value 'DisableRollback' is 0
MSI (s) (BC:18) [12:21:44:380]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (BC:18) [12:21:44:380]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 
MSI (s) (BC:18) [12:21:44:380]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 
MSI (s) (BC:18) [12:21:44:380]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (c) (AC:D8) [12:21:44:380]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (c) (AC:D8) [12:21:44:380]: MainEngineThread is returning 1612
=== Verbose logging stopped: 2016/9/8  12:21:44 ===

Seems like it's looking for the source file in "D:\Program Files (x86)\Intel\Download\parallel_studio_xe_2016_update1_setup" but I don't have this folder on my PC. Any idea how to fix this?

[James_T_Intel]

It seems like your installation got corrupted.  Try downloading and rerunning the installer, then uninstalling.

[Han_C_]

Thanks for replying, the problem is solved by rerunning the installer and extracting the files to the indicated path, however I want to know if Intel provide downloading for the old version installer like XE2016, since I can only find XE2017 on the Intel website. 

Another problem is that when I try to install the new XE2017 I got the following error:

Intel(R) Parallel Studio XE 2017 Cluster Edition for Windows* Setup Wizard ended prematurely because of an error(s).
  Windows Installer failed to configure product:
    Error message: The older version of Intel(R) Software Manager cannot be removed.  Contact your technical support group.   
    Error code: 1603
    File name: ism.msi

Installer logs location: C:\Users\ICMONK~1\AppData\Local\Temp\pset_tmp_PSXE2017_k\2016.09.09_11.02.39_00004c3c\log\

There are too many log files to post here.

Seems like the Intel(R) Software Manager is not uninstalled with XE2016, is there any way to remove it manually?

[James_T_Intel]

You can select earlier versions in the Intel® Registration Center.  When you are on the download page, there is a drop-down allowing you to select the version you want to download.

Intel® Software Manager should have been removed when you uninstalled the suite.  You can remove it manually, see https://registrationcenter-ssl.intel.com/Docs/ism_v2.htm for details.

Do you need any additional assistance?

[Han_C_]

The website states that "

• Windows* OS:   Intel® Software Manager cannot be uninstalled independently of the products which use it. Intel® Software Manager will be automatically uninstalled when all the products which use it are uninstalled.

"

which does not help in my case.

[James_T_Intel]

Did you follow the instructions under the "Removing downloaded bits" section?

[Han_C_]

Yes I did delete all the files in the installation folder, and the same error message still appeared.

[Han_C_]

Update: Problem solved by using this tool

https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed

Thanks for help.

[James_T_Intel]

I'm glad it's working now.  I'm going to go ahead and close this thread.