Intel XDK hang up on start behind a proxy with authentication

[tetsuya]

Hi,
I've been using Intel XDK and I love it.

Today, my colleague tried to use Intel XDK but it hanged up on start up dialog telling "Initializing...".
After several trial-and-errors, I found it occurs when we start the software under the proxy of our company which requires authentication by user and password.

When I use some bypass tool, it succeeds to start, but this workaround cannot be widely revealed because it may violate the company's policy.

Is there anything I can do?

Regards,
--
tetsuya

[PaulF_IntelCorp]

Does the technique described here help? > https://software.intel.com/en-us/xdk/faqs/general#bad-proxy

We're working on providing some better diagnostics regarding this problem, so you won't have to waste time in the future chasing down this problem.

[Elroy_A_Intel]

If you are running a Windows machine, I recommend configuring your proxy settings via the Control Panel > Network and Internet > Internet Options. There is an Intel XDK FAQs page at https://software.intel.com/en-us/xdk/faqs/general.

[tetsuya]

Thank you Paul and Elroy.

Sorry of insufficient information.
We are using Intel XDK on Windows and proxy settings is fine in usual cases (ex. through a browser).

Intel XDK hang up when I use the proxy which requires authentication.
If I use a bypass program which provides user/password for the actual company proxy, the proxy settings XDK looks at does not require authentication and it succeeds to start.

I guess XDK does not handle 407 error (proxy authentication required), does it?

--
tetsuya