License issue

[simon932]

Hi,

I am trying to install Intel Cluster Studio 2013 on a new computer (Windows 7) which is replacing an older machine which is not working anymore and on which I had Intel Cluster Studio 2013 installed and running. I tried to install using my serial number but got the message that this serial number is not valid anymore. I decided to choose the 31 days trial option to complete the installation and to worry about activation later. Later has now arrived and I came across a previous post (https://software.intel.com/en-us/forums/topic/286475) where it is suggested to copy the license file from the old computer to the new computer. I then uninstalled Cluster Studio and re-installed by specifying the copied license file. Everything seemingly went fine, except that now when I look into Intel Software Manager under licenses, Cluster Studio is still listed as being under evaluation status with the option to activate. If I try to click on activate, I am asked for the serial number and if I try to enter my serial number, I receive the message that it is invalid.

Is there something that I'm supposed to do to activate using the license file, beyond linking to it during installation?

Thank you,

Simon

[Hubert_H_Intel]

Simon,

Sounds like the Intel(R) Software Manager (ISM) didn't clear the cache properly.

Could you please try to clear the cache manually and restart ISM:

- Exit the ISM (from the Tray Applications right-click on ISM > Exit)
- Delete 'C:\Users\<user account>\AppData\Local\Intel Corporation\Intel® Software Manager\DataBase\IRC\cache.xml' file
- Re-start ISM via the Start menu

Regards, Hubert.

[simon932]

Hello,

Thanks for the reply. In the directory C:\Users\<user account>\AppData\Local\Intel Corporation\Intel® Software Manager\, there is no DataBase subdirectory, I only have files "history.xml" and "messages.xml". Any idea of what might be going on here?

Simon