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License renewal issue - You do not have the necessary authority...

Hello there,

I have an issue with the renewal of Intel Visual Fortran Compiler Professional Edition for Windows* licenses as the original serial numbers were registered under a foreign account (belonging to the same customer, but the email-domain changed).

Upon registering the renewals and entering the original SN's the tools says '[9]You do not have the necessary authority to complete the requested operation.'

Please advise.

Thanks in advance!

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