Not Authorized to Access premier support page

[Marina_K_]

Hello,

I get "Not Authorized to Access" message when I click on the "Intel Premier Support" link at https://software.intel.com/en-us/support or at https://software.intel.com/en-us/articles/try-buy-tools . I did request access to the Premier Support at the "Manage License" page and received an email asking to click on a link to complete the configuration, which I did. But I still get "Not Authorized to Access" message.

I need access to the Premier Support to resolve the license issue for the Intel® Parallel Studio XE Cluster Edition for Linux* (all tools)

I successfully installed the product and placed the license file in where it should be. However when I try the "icc -V" command, I get "Your license is not current enough" message with the right license listed among others.

Marina.

[QIAOMIN_Q_]

Hello Marina,

I have sent you the two license files. I see two license files are registered under your email, are you meaning the license file, with Support Expiration Date on 9/10/2015, does not work?

Thank you.
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QIAOMIN.Q
Intel Developer Support
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[Marina_K_]

QIAOMIN,

Thank you. Yes, the license file, with Support Expiration Date on 9/10/2015, does not work. We have Parallel Studio installed in <path_to_intel>. In <path_to_intel>/licenses directory there are two files, one with the older license (that expired on 6/21/2014), and the other with the license that expires on 9/10/2015.

In <path_to_intel> we have 3 versions of compilers installed: composer_xe_2013.1.117, composer_xe_2013_sp1.3.174 and composer_xe_2015.0.090.

This is what I get when I call three versions of icc compiler:

1.

<path_to_intel>/composer_xe_2013.1.117/bin/intel64/icc -V
Intel(R) C Intel(R) 64 Compiler XE for applications running on Intel(R) 64, Version 13.0.1.117 Build 20121010
Copyright (C) 1985-2012 Intel Corporation.  All rights reserved.

2.

<path_to_intel>/composer_xe_2013_sp1.3.174/bin/intel64/icc -V
warning #13003: message verification failed for: 28003; reverting to internal message
warning #13003: message verification failed for: 28008; reverting to internal message
Intel(R) C Intel(R) 64 Compiler XE for applications running on IA-64, Version 14.0.3.174 Build 20140422
NEC 1985-2014 Copyright (C)

3.

<path_to_intel>/composer_xe_2015.0.090/bin/intel64/icc -V

Error: A license for CCompL could not be obtained
Your license is not current enough to allow you to use this
newer version of our software.  Usually this occurs because
your support services license expired before we created this
version.  You will need to purchase a new license.

License file(s) used were (in this order):
    1.  Trusted Storage
**  2.  <path_to_intel>/licenses/<old_license>.lic
**  3.  <path_to_intel>/licenses/<new_license>.lic
...
**  10.  <path_to_intel>/composer_xe_2015.0.090/bin/intel64/*.lic
**  11.  <path_to_pgi>/license.dat

Please visit http://software.intel.com/sites/support/ to obtain license renewal information.

icc: error #10052: could not checkout FLEXlm license

I have restarted the FLEXlm after placing the new license file into <path_to_intel>/licenses/ directory.

There are some errors in the flexlm/lmgrd.log file, but I'm hesitant to share them in the public forum, and I still get "Not Authorized to Access" message when I try to access Intel Premier Support.

Marina.

[Marina_K_]

I resolved the license problem. There was <path_to_intel>/flexlm/server.lic file which was identical to the old license file. I copied the new license file into  <path_to_intel>/flexlm/server.lic, and restarted the FLEXlm. Now the new license is being picked up.

I still would like to have access to the Intel Premier Support. Is it possible to check why I 'm not authorized to access it?

[QIAOMIN_Q_]

Hello Marina,

Student licenses are not eligible for Premier support. However, you can submit your technical questions at forum https://software.intel.com/en-us/forums/intel-c-compiler.

Thank you.
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QIAOMIN.Q
Intel Developer Support