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Parallel Studio XE 2017 Update 4 - Installation Failure

I am seeing an installation failure on this just released version.  I have tried the off and on-line installers and both fail in the same way.  

The package downloads and decompresses to a local folder without any problems.  After this the product installation display appears and a series of component loads are displayed ending with config.xml, after which the installer abruptly exits.

I am running Windows 10 Professional version 1703 (OS Build 15063.296).

I would appreciate any help with this issue.   

    best regards, Brian Gladman

 

 and the install screen appears and a sequence of loads occurs ending with config.xml after which the installer abruotly exist

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I have been looking at the installation logs and find the following errors at the end of the log:

-----------------------------------------------------

[t2b80 2017.05.11 18:41:15.551 00004317] [context]: INFO: Processing: vs_2017: Microsoft Visual Studio* 2017 software
[t2b80 2017.05.11 18:41:15.551 00004318] [context]: INFO: Trying to load all installed instances.
[t2b80 2017.05.11 18:41:15.553 00004319] [context]: ERROR: Scripting error: 
[t2b80 2017.05.11 18:41:15.553 0000431a] [context]: ERROR: Uncaught SyntaxError: Unexpected token b
[t2b80 2017.05.11 18:41:15.554 0000431b] [context]: ERROR: 
[t2b80 2017.05.11 18:41:15.554 0000431c] [context]: ERROR: Line: 1: soft.VisualStudio.Devenv", "version":"15.0.26507.0", "type":"Vsix", branch:"pr
[t2b80 2017.05.11 18:41:15.554 0000431d] [context]: ERROR: 
[t2b80 2017.05.11 18:41:15.554 0000431e] [context]: ERROR: Scripting error: 
[t2b80 2017.05.11 18:41:15.554 0000431f] [context]: ERROR: Uncaught TypeError: Cannot call method 'GetVSInfo' of null
[t2b80 2017.05.11 18:41:15.554 00004320] [context]: ERROR: C:\Users\brg\Downloads\Intel\parallel_studio_xe_2017_update4_professional_edition_online_setup\config\Scenario\base.js
[t2b80 2017.05.11 18:41:15.554 00004321] [context]: ERROR: Line: 38:     var ns_vs = base("vs_processing.js").GetVSInfo();
[t2b80 2017.05.11 18:41:15.554 00004322] [context]: ERROR: 
[t2b80 2017.05.11 18:41:15.555 00004323] [bind_script]: INFO: execute_script: C:\Users\brg\Downloads\Intel\parallel_studio_xe_2017_update4_professional_edition_online_setup\config\Scenario\activation_actions.js
[t2b80 2017.05.11 18:41:15.561 00004324] [context]: INFO: context_imp::execute_script: origin:C:\Users\brg\Downloads\Intel\parallel_studio_xe_2017_update4_professional_edition_online_setup\config\Scenario\activation_actions.js
[t2b80 2017.05.11 18:41:15.567 00004325] [bind_script]: INFO: execute_script: C:\Users\brg\Downloads\Intel\parallel_studio_xe_2017_update4_professional_edition_online_setup\config\Base\license.js
[t2b80 2017.05.11 18:41:15.573 00004326] [context]: INFO: context_imp::execute_script: origin:C:\Users\brg\Downloads\Intel\parallel_studio_xe_2017_update4_professional_edition_online_setup\config\Base\license.js
[t2b80 2017.05.11 18:41:15.578 00004327] [context]: INFO: Scenario::activation: actions generation started
[t2b80 2017.05.11 18:41:15.580 00004328] [bind_script]: ERROR: Scripting error: 
[t2b80 2017.05.11 18:41:15.580 00004329] [bind_script]: ERROR: Uncaught TypeError: Cannot call method 'Add' of undefined
[t2b80 2017.05.11 18:41:15.580 0000432a] [bind_script]: ERROR: C:\Users\brg\Downloads\Intel\parallel_studio_xe_2017_update4_professional_edition_online_setup\config\Scenario\activation_actions.js
[t2b80 2017.05.11 18:41:15.580 0000432b] [bind_script]: ERROR: Line: 249:         ns.ConfigureByFlexlmFeatures.Add(ns.FilterComponentsByAvailableLicense
[t2b80 2017.05.11 18:41:15.580 0000432c] [bind_script]: ERROR: 
[t2b80 2017.05.11 18:41:15.580 0000432d] [context]: ERROR: Exception handled calling mediaconfig.Go
[t2b80 2017.05.11 18:41:15.580 0000432e] [context]: INFO: MICL script execution complete. Thank you.
[t2c90 2017.05.11 18:41:15.613 0000432f] [ISSA]: ERROR: issa_uninit_flex: library is not initialized

[t2c90 2017.05.11 18:41:15.613 00004330] [issa host]: INFO: issa_uninit_flex is called

-----------------------------------------------------

I have three versions of Visual Studio 2017 installed 'side by side' (Community, Community Preview and Enterprise) and it seems that the installation script doesn't handle this properly.

 

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I can confirm that uninstalling two of the three versions of Visual Studio 2017 that I had installed, leaving only one, leads to a successful installation of Parallel Studio XE 2017 Update 4.  So it seems that the installation script doesn't handle multiple 'side-by-side' installs of Visual Studio 2017. 

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Hi Brian,

Thank you for the report with details regarding installation failure. This instance is escalated to development for further investigation.

If possible please submit the complete log file of the failed installation. You can send it privately if that is preferred method.

Best regards,

 

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Hi Devorah, 

Thanks for getting back to me on this.  A log file is attached as requested.

 

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I am inquiring whether any progress has been made on this issue.  Both Parallel Studio 2017 and and the 2018 beta exhibit this issue when multiple versions of VS2017 are installed.  In my case it is VS2017 enterprise and VS2017 enterprise preview.  Now that Microsoft has moved to an active development channel, i.e. preview, this will be a much more common situation for many of your users.  Uninstalling some versions of VS2017 in order to install this product is not feasible.

 

 

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Thank you for the information and logs. Unfortunately, our Install engineer is unable to reproduce the issue.  

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Since Bryan Z is also experiencing this issue, it is not a problem that is specific to my configuration.  What further information do you need from myself or others who are encountering this problem in order to diagnose and fix it?

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I had this same exact failure on 3 different machines all with a dual install of VS2017. It is not worth the effort to remove and reinstall these products so the parallel studio can be installed since when the next update comes out the same issue will occur until root caused. As stated the 2018 beta also suffers from the same issue. I find it difficult to believe that this was non reproducible.
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Root cause of the reported issue was found and fix will be available in the Update 5 to Parallel Studio XE 2017

Workaround:

The issue is reproducible only if user trying to install above VS2017 Preview build. VS2017 RTM build is not impacted, including side-by-side installation of several instances (Enterprise, Pro, Community). As workaround remove VS2017 Preview build and run PSXE2017 installer above VS2017 RTM.

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Thank you for root causing the problem. I eagerly await Update 5 or an updated 2018 beta.
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The just released 2018 Update 1 Beta does not have this fix in it. Very disappointing.
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Do you have any idea when the update 5 is going to be released? Or if someone found some workaround to make PSXE2017 work with the VS2017 Preview?

I have this same issue here.

Regards,

Henrique

 

 

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I'm having the exact same issue. I have both VS2017 RTM and VS2017 (Preview) installed. I tried installing both Parallel Studio XE 2017 Update 4 and 2018 Beta Update 1, and they both stop installing after displaying the initial install splash screen. When will the next update for both products be released? Please fix this for us Intel.

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I have the same problem. Windows 10 x64, VS 2015 Community + VS 2017 Community. Integration work only in VS 2015.

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On clear just installed VS 2017 (C++ only) integration is ok. 

But when I install additional component and locale, and try to install recommended by Intel Software Manager Adviser update 4, I lost integration with Adviser

On step of installing integration - very long timeout without errors, but no integration on fact. 

I reinstall VS & PS 3 times in different variants - the same problem repeated.

But, when I try install *vs2017*.vsix, VSIX installer show message about runned process PerfWatson2.exe. After I kill this process, VSIX install integration.

Problem in silent installation of .vsix - installation blocked by PerfWatson2.exe process.

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TL;TR: Having installed Visual Studio 2010, 2012, 2013, 2015, 2017 and 2017 Preview side-by-side, I'm experiencing the same problem.

[t3008 2017.07.05 16:38:35.811 00000290] [context]: INFO: Processing: vs_2017: Microsoft Visual Studio* 2017 software
[t3008 2017.07.05 16:38:35.811 00000291] [context]: INFO: Trying to load all installed instances.
[t3008 2017.07.05 16:38:35.816 00000292] [context]: ERROR: Scripting error:
[t3008 2017.07.05 16:38:35.816 00000293] [context]: ERROR: Uncaught SyntaxError: Unexpected token b
[t3008 2017.07.05 16:38:35.816 00000294] [context]: ERROR:
[t3008 2017.07.05 16:38:35.817 00000295] [context]: ERROR: Line: 1: soft.VisualStudio.Devenv", "version":"15.0.26621.2", "type":"Vsix", branch:"pr
[t3008 2017.07.05 16:38:35.817 00000296] [context]: ERROR:
[t3008 2017.07.05 16:38:35.817 00000297] [context]: ERROR: Scripting error:
[t3008 2017.07.05 16:38:35.817 00000298] [context]: ERROR: Uncaught TypeError: Cannot call method 'GetVSInfo' of null
[t3008 2017.07.05 16:38:35.817 00000299] [context]: ERROR: C:\Users\mateuszl\Downloads\Intel\parallel_studio_xe_2017_update4_professional_edition_for_cpp_online_setup\config\ProductConfig\component_shell.js
[t3008 2017.07.05 16:38:35.817 0000029a] [context]: ERROR: Line: 32:     var ns_vs      = base("vs_processing.js").GetVSInfo();
[t3008 2017.07.05 16:38:35.817 0000029b] [context]: ERROR:

 


First, I tried to update existing installation of Parallel Studio XE 2017 to 2017 Update 4, downloaded the whole 3.6 GB installer, extracted, run and noticed that nothing happens after the splash screen disappears.

 

Second, I tried the smaller Web installer with the same no installation result.

Third, I uninstalled all Intel Parallel Studio XE components and previous updates completely, repeated step 1st and 2nd. Same problem, nothing is installed.

I have not tried uninstalling Visual Studio 2017 Preview yet, but I don't really fancy doing that.

It has been two months since the release of Intel PS XE 2017 Update 4. Is there really no hope to get it fixed?

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Please see https://software.intel.com/en-us/forums/intel-software-development-products-download-registration-licensing/topic/733930#comment-1906333

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I am seeing another failure in the installation of this update.  As a result of an issue with a Microsoft update of Visual Studio 2017 Community, I had to uninstall and reinstall it.  After doing this I ran the Intel install procedure and selected repair in order to reintegrate it into VS 2017.  The integration into VS 2017 was not installed by doing this.  I then completely uninstalled Update 4 and reinstalled it but this did not recognise the VS 2017 installation so the integration into VS 2017 failed again.   If Visual Studio 2017 has to be reinstalled, how is it possible to reintegrate the Intel compiler into Visual Studio?  

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Same issue as Brian G., I uninstalled the VS2017 Preview version, installed Visual Studio 2017 Pro and tried to run PSXE2017 installer. Although I could run the installer, I was not able to select VS2017 in the "Choose Integration Target" menu.

Any ideas when the update 5 is going to be released? 

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