Parallel Studio XE Version 16 installation failure

[terry_g_2]

Installation of Intel Parallel Studio XE failed.

Error message is:  "package signature verification failed"

Tried this "solution":  https://software.intel.com/en-us/articles/intel-parallel-studio-xe-installation-failure-package-signature-verification-failed?language=de

Didn't work. Still can't install Parallel Studio.

Any suggestions?

[Steven_L_Intel1]

Which parts of the solution did you try? What is the exact filename of the installer you are using?

[terry_g_2]

Tried downloading from this page:

https://registrationcenter.intel.com/download.aspx?productid=2620&pass=yes

I tried both the online installer and the offline installer.

Both immediately report: "package signature verification failed"

[terry_g_2]

parallel-studio-XE-2016-update-online-setup.exe

[Steven_L_Intel1]

DId you install the root certificates?

[terry_g_2]

I installed the ones mentioned here:

https://software.intel.com/en-us/articles/intel-parallel-studio-xe-installation-failure-package-signature-verification-failed?language=de

Are there others to install?

[Steven_L_Intel1]

Not that I know of.  I am going to move this thread to our Download, Licensing and Registration forum as the folks there have more experience with this issue.

[James_T_Intel]

What version of Windows* are you using?

[terry_g_2]

windows 7

[terry_g_2]

Correction Windows 7 Enterprise

[James_T_Intel]

Please send the following 4 screenshots.

1)  Right click on the installer, choose Properties, choose "Digital Signatures" tab, click on the certificate, and then click "Details".  This should open a "Digital Signature Details" dialog.  Here, click "View Certificate", and send a screenshot of this dialog.

2)  On the same dialog, click the "Certification Path" tab, and send a screenshot.

3)  Back on the "Digital Signature Details", click "Details" at the bottom.  This should open a second "Digital Signature Details" dialog.  Send a screenshot of this dialog.

4)  On the second "Digital Signature Details" dialog, click "View Certificate".  Go to the "Certification Path" tab here, and send a screenshot.

[terry_g_2]

screen shots sent

[James_T_Intel]

Where did you send them?  I have not seen them posted here or in my private messages.

[terry_g_2]

I clicked upload and it said it uploaded them

[James_T_Intel]

That uploads them to a generic space.  You have to explicitly link them in your post or message for them to be findable or attach them to the post/message.

[terry_g_2]

Try it again

[James_T_Intel]

Got them this time, I'll forward them to our installation engineering team for advice.

[Thomas_P_2]

I am having the exact same problem. Was this ever solved?

[alfred_c_]

Hi,

I have a problem related very closely to the one described above. On trying to install Parallel studio 2017 update 1 to a Windows 7 Enterprise PC, I receive the error message: 'package signature verification failed'. I have tried re-downloading the software and different versions. I have also manually downloaded and installed the certificates as recommended, and they both appear to be in the correct location, but I still receive the message. When I look at the digital signature details by right-clicking on the installation file, I am told 'The certificate is not valid for the requested range'. I see a request was made above for more detailed screenshots - would this be useful? How should I go about solving this problem?

Many thanks in advance,

Alfred 

[Alexandra_S_Intel]

Alfred,

Please don't resurrect old, dead threads. We at Intel have a system in place to allow us to get to new questions in an efficient and timely fashion; when you post a new question on a thread from years ago, it messes with that system.

Please create a new thread (feel free to link back to this one) and someone will get to you shortly.

I'm going to close this thread to prevent further posting.