Premature support expiration / unable to install

[janwassenberg]

We purchased and registered three new commercial single-user licenses for Parallel Studio last April, but support expired on Dec 31st 2010. Is that to be expected?

Now that support has expired, we are no longer to install the current version. Are reinstalls not allowed once support ends?

Cheers
Jan Wassenberg

[Hubert_H_Intel]

Jan,

There was a special free upgrade available last year. Owners of Intel Parallel Studio 2009 had the chance to upgrade to Intel Parallel Studio 2011 with support until 12/31/2010.

You can of course install and use Parallel Studio 2011 even if support has expired now by 12/31/2010.

When support ends you are just no longer eligible to download and install updates to that product.

It sounds strange why you are not able to install the product. Most likely you used the old license form the older Parallel Studio 2009 package. Could you please check?

Regards, Hubert.

[dominikperpeet]

Thank you for your reply, Hubert. Indeed the upgrade from the previous version of Parallel Studio seems to be the cause for our shortened support.

Still we are unable to install the current version of Intel Parallel Studio on a new machine, even though that same (new) serial number was used to install the exact same version of Intel Parallel Studio (2011 Update 1) on another machine in December 2010, before support expired.
Is there anything else we can try to get the machine we need up and running with Parallel Studio?