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Beginner
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RealSense F200 Camera does not work as more than a web cam

Hi,

I recently bought the Intel RealSense f200 camera and am not able to use it for anything other than a webcam. I Purchased a new computer just to use this camera, specs are as follows:

CPU: Intel i5 6500

Motherboard: Asus z170m-Plus
RAM: 8GB DDR4
OS: Windows 10 Pro x64 version 10.0.10586.36

I currently have DCM 1.4.27.41944 and RealSense SDK Runtime 7.0.23.8048 installed

The camera and Microphone work fine for Skype, cortana ect. however when i try to setup Windows Hello the camera appears to turn on and then the image freezes as the Green LED on the Camera turns off (with the Windows Disconnected device noise) and this process repeats, these are accompanied by the following Event logs

Package Microsoft.BioEnrollment_10.0.10586.0_neutral__cw5n1h2txyewy+App was terminated because it took too long to suspend.

and

Faulting application name: SensorDataService.exe, version: 10.0.10586.0, time stamp: 0x5632d3b5
Faulting module name: RealSenseSourceProvider.dll, version: 1.4.27.41944, time stamp: 0x55cba0c5
Exception code: 0xc0000005
Fault offset: 0x00000000000a61c7
Faulting process ID: 0x199c
Faulting application start time: 0x01d14da765d21f42
Faulting application path: C:\Windows\System32\SensorDataService.exe
Faulting module path: C:\Program Files\Common Files\Intel\RealSense\Analog\F200\RealSenseSourceProvider.dll
Report ID: 9bed131a-8667-4f54-bee7-e41e2beb973e
Faulting package full name: 
Faulting package-relative application ID: 

 

As well as the following in the System Even Log

The Sensor Data Service service terminated unexpectedly. It has done this 14 time(s).

I have also installed the warrior wave game, which runs, however the camera does not even turn on during this game

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Please uninstall current DCM and try to install your DCM to latest via windows update or force to install to latest under device manager. The DCM version should be 1.4.27.52404 under latest windows 10 TH2. Thanks!

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Beginner
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Thank you for this advice

I have done as requested as well as purchased a powered USB Hub, the camera is now working fine after a week of light testing.

Thanks
Paul

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