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RealSenseDCM crashing every time when trying to use Depth Camera

Tadas_S_
Beginner
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Hi there,

I have successfully installed Real Sense drivers, I see three Imaging devices on device manager, upgraded to latest firmware and SDK. Tried on Windows 8.1 and currently installed Windows 10. Processor Intel Core i5-4670K 3.40Ghz . 

The problem is that every time I trying to run Camera Viewer, Hand viewer or other example that needs Depth camera it crashes the RealSenseDCM. Windows event log shows this info:

Faulting application name: RealSenseDCM.exe, version: 1.2.14.24922, time stamp: 0x545109ef
Faulting module name: RealSenseDCM.exe, version: 1.2.14.24922, time stamp: 0x545109ef
Exception code: 0xc0000409
Fault offset: 0x0007507a
Faulting process id: 0x1754
Faulting application start time: 0x01d01983681dd22a
Faulting application path: C:\Program Files (x86)\Common Files\Intel\RSDCM\bin\win32\RealSenseDCM.exe
Faulting module path: C:\Program Files (x86)\Common Files\Intel\RSDCM\bin\win32\RealSenseDCM.exe
Report Id: df9d561d-8576-11e4-825a-d43d7ed982bd
Faulting package full name: 

AND

The description for Event ID 0 from source RealSenseDCM cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

I can successfully see the video if I am using Emotion Viewer. Anybody had this kind of issue?

Thanks!

Tadas

 

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Pubudu-Silva_Intel
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What camera are you using?

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Tadas_S_
Beginner
965 Views

Model no. VF0800

Serial no. W1VF 0800 444R 0058 5V

Tadas

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Tadas_S_
Beginner
965 Views

Hello,

any thoughts on this?

Tadas

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