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Serial Number is no longer valid

skinner__karl
New Contributor I
‎05-09-2011 09:47 AM
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Hello, I hopesomeone can help, I work for Siemens and our IT department loaded 11.1 build 67 in October 2010 onto my laptop, I thensuccessfully loaded Composer XE 12.0.1.127in December 2010 andhave todaydownloaded latest compilerversion (link in Intel's update email to me). The bad news is I cannot activate the compileras get "Serial Number is no longer valid" when I pastethe "activation code" generated by the installer from my Serial Number into the web-form. I think the serial # should be valid, can you advise me how best to proceed?

best regards
karl skinner
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TimP
Honored Contributor III
‎05-09-2011 01:13 PM
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If you know the support account, or the license hasn't yet been registered, it may be worth while to go to https://registrationcenter.intel.com and ask for a fresh license. If there is a question about expiration dates involved, you should be able to get faster assistance on the companion licensing forum.
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skinner__karl
New Contributor I
‎05-10-2011 05:47 AM
602 Views
solved now, mostly my fault because I did not realise that last time I upgraded,a newserial number was issued.
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