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Bryan75
Beginner
48 Views

Serial number for community license not working

I signed up and downloaded the Math Kernel Library 2017 for Windows under the Community Licensing. However, I get the following error message when trying to use the serial number during the installation process:

"Activation rights do not allow this software to be installed. This could be due to expired subscription or incompatible serial number."

It's possible that I installed this library once before -- on a different machine. I don't really remember. I know that I looked into installing it once, maybe back in 2014 (?) but don't know that I ever actually did.

If this is the problem, how do I "deactivate" the old copy? The machine it would have been is long gone (no longer works).

BTW: I didn't try using the licensing file trick. Let me know what to do. Thanks!

 

 

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1 Reply
Zhuowei_S_Intel
Employee
48 Views

Hi, I have sent a private message to you. Could you please have a check and provide the serial number? Thanks.

 

Regards,

Zhuowei

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