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Beginner
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Updated serial number, but expiration date doesn't change

I renewed the license before expiration, and the vendor gave me a new serial number. I opened Intel software manager, clicked the activation buttons for Intel Math Kernel Library 11.3 and Intel Parallel Studio XE 2016, which expire in 28 days. It says "Congratulations! Your purchased product has been activated", and the serial number changed from the old one to the new one, but somehow the expiration date is still the old date. it still says that both software will expire in 28 days. Can anyone help me, please?

 

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2 Replies
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Employee
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Apparently something went wrong with your support extension registration.

Please could you tell me the old and new serial numbers via "Send Author A Message")?

Thanks&regards,

Hubert.

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Beginner
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Hubert H. (Intel) wrote:

Apparently something went wrong with your support extension registration.

Please could you tell me the old and new serial numbers via "Send Author A Message")?

Thanks&regards,

Hubert.

 

Hi Hubert,

I sent a private message to you with the old and new serial numbers. Thank you for looking into the matter.

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