Along with CRM software, the CRM app is also beneficial for tracking the tasks. Which should compile all the information across various channels or the point of contact between the customer and the organization.
The main function of the app should be recording all the customer interaction with the company among all the channels and proper automation of the workflow. An app should have the ability to track productivity and performance based on data.
I just want to know the best technology for the development of this kind of CRM app