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Greg_T_
Valued Contributor I
64 Views

cannot change password in the dashboard - profile - edit profile form

Hello,

I have not been able to change my password in the Dashboard -> Personal Profile -> Edit Profile -> Change Password form.  After entering the current password and the new password, and click the submit button, the form gives the error: "The old password you typed in is incorrect".  I notice that just after clicking submit the number of dots in the old password text box increases (dots hiding the characters); not sure if that is a significant symptom.  I am pretty certain I have correctly enter the old password as I used it to login to the Intel site and access my dashboard.  I was able to change my password in the profile form several months ago.  I have tried used Chrome and Internet Explorer and both give the same error.

Should I be able to change my password through the dashboard?

Thanks for your help.

Regards,

Greg

0 Kudos
3 Replies
Devorah_H_Intel
Moderator
64 Views

Hello,

Thank you for your report.

To change password:

https://www-ssl.intel.com/content/www/us/en/my-intel/sign-in-help-idam.html

https://www-ssl.intel.com/content/www/us/en/my-intel/forgot-password.html

I will investigate why 'change password' is not working from the dashboard.

Regards,

 

Greg_T_
Valued Contributor I
64 Views

Hi Devorah,

Thank you for the link to the Sign In FAQ page.  The change password link there worked for me; password updated.

Regards,
Greg

Devorah_H_Intel
Moderator
64 Views

Thank you for letting me know that you were able to change your password. 

Regards,

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