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David_S_19
Beginner
65 Views

cannot register new open-source serial number

Hello,

I've had an account and the open-source Linux compilers for a year. The email associated with the account has the form username+intel@gmail.com . The compilers recently expired, so I reapplied (with email username@gmail.com since the form rejected the "+intel" bit) and received a new product serial number. 

When I log in to the registration center, supply the new serial number, and hit register, the signal is sent, but I still only see "14 expired products" or lately "you have no registered products". On the other hand, if I try to create a new account with the plain username@gmail.com , it allows the creation, but rejects actually logging in.

This should be really simple, yet I'm flummoxed. Sorry to harp on the email address, but it's the only non-standard element I can think of to the whole process. Any help would be appreciated.

Thanks!

 

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2 Replies
Light_Intel
Moderator
65 Views

Thank you for contacting Intel Support. I will address your issue in a private message to protect your information.

Regards,

Noga

Intel Developer Support

Light_Intel
Moderator
65 Views

This issue had been resolved.

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