error when attempting to activate

[Loren_T_]

when I attempted to remote activate a new installation of Intel Fortran, I got an error

Error

No License Lock(s) entered yet where required but not prompted

, and no license file

I then re-started the installation process and the installer was able to find the internet this time I got an error "Activation rights do not allow this software to be installed. This could be due to expired subscription or incompatible serial number"

I don't understand either error

[TimP]

Check at https://registrationcenter.intel.com to see that your license is current, and download a copy of the license file in case it may help.

If you need further assistance, support should be more readily available at

https://software.intel.com/en-us/forums/intel-software-development-products-download-registration-licensing

[Loren_T_]

Okay, I think I was able to register that serial number, but I don't see where to find the license file for it...

The software installer still returns the following error when I use the auto activation.

"Activation rights do not allow this software to be installed. This could be due to expired subscription or incompatible serial number"

[TimP]

There should be an option, when you check your supported products on that site to email you a fresh copy of license file, if you wish, as well as showing you the validity of the license.

[Devorah_H_Intel]

Hello,

This article explains how  to obtain the license file:

https://software.intel.com/en-us/articles/how-do-i-get-my-license-file-for-intel-parallel-studio-xe-2016

Regards,

[Light_Intel]

This issue has been resolved. If you have a similar question please start a new thread to ensure your issue is being addressed in a timely manner.