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Hello
I have purchased a INTEL FORTRAN license (floating, 2 seats).
I have entered the serial number in my account
I am seeing the serial number and the product in the registration center
I can see the page where my product appears in the INTEL registration center
I can see it as displayed by Intel help ie serial number, product name and license type
AND IT IS WRITTEN "OWNER"
I now need to enter the info on Host ID provided by my IT department as it is a floating license
But I cannot do that: when I click on the serial number as suggested bY INTEL Help, it re-displays the same
page...
I am on IE, nothing suggests I should unblock some adds-on, so I am stuck
that's an urgent request please help
Thanks& regards
- Tags:
- Development Tools
- Intel® License Manager for FLEXlm*
- Intel® Software Development Products Registration Center
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HI,
This is being looked into. I will let you know as soon as i have an update.
Thanks,
Varsha
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Could you please check if you still see this issue?
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The expected behavior:
- When you log into Intel Registration Center you will see all your products/serial numbers
- Please click on the serial number view
- In the serial number view click on the serial number itself
- You should be taken to the Manage Serial Number page
If this is not what you see please take screenshots of the behavior you see. Please chose the "Send Author A Message" option and reply. Attach your screenshots to the private message.
Thank,
Noga - Intel Developer Support
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Hello
to answer both Noga and Varsha (thanks for your replies)
to Varsha:
yes the problem is still there
to Noga:
when I click on the serial number itself the same webpage is redisplayed. See attached screenshot of this page.
I don't know why it is redisplayed instead of leading me to the manage license page. the link contain in the serial number is under the form of:
https://registrationcenter.intel.com/en/products/license/"serial number"/
I am seen as owner but sometimes also as developer (in which case the serial number is displayed but is not clikable).
Could it be that in INTEL database there is a mismatch between my status of developer and owner?
TO register the product I just added the serial number to my profile, and it was apparentkly enough to make me the owner
I am using Internet Explorer but I also tried oN Firefox and Chrome. Is there an add-on or plugin that I could have to activate? I don't see any info on blocking windows etc...
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Please provide me a way to enter an official ticket to INTEL support as I am totally stuck. Now my serial number appears as "developer" and I cannot even click on it. IT has been 2 weeks and I cannot use the product I have purchased. Please let me know how to contact a REAL INTEL SUPPORT many thanks
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This issue has been taken to IPS and will be dealt with there. As such I'm going to close this thread.
If you have similar questions, please create a new thread so we can get to you in a timely fashion.

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