I have purchased a INTEL FORTRAN license (floating, 2 seats).
I have entered the serial number in my account
I am seeing the serial number and the product in the registration center
I can see the page where my product appears in the INTEL registration center
I can see it as displayed by Intel help ie serial number, product name and license type
AND IT IS WRITTEN "OWNER"
I now need to enter the info on Host ID provided by my IT department as it is a floating license
But I cannot do that: when I click on the serial number as suggested bY INTEL Help, it re-displays the same
I am on IE, nothing suggests I should unblock some adds-on, so I am stuck
that's an urgent request please help
The expected behavior:
If this is not what you see please take screenshots of the behavior you see. Please chose the "Send Author A Message" option and reply. Attach your screenshots to the private message.
Noga - Intel Developer Support
to answer both Noga and Varsha (thanks for your replies)
yes the problem is still there
when I click on the serial number itself the same webpage is redisplayed. See attached screenshot of this page.
I don't know why it is redisplayed instead of leading me to the manage license page. the link contain in the serial number is under the form of:
I am seen as owner but sometimes also as developer (in which case the serial number is displayed but is not clikable).
Could it be that in INTEL database there is a mismatch between my status of developer and owner?
TO register the product I just added the serial number to my profile, and it was apparentkly enough to make me the owner
I am using Internet Explorer but I also tried oN Firefox and Chrome. Is there an add-on or plugin that I could have to activate? I don't see any info on blocking windows etc...
Please provide me a way to enter an official ticket to INTEL support as I am totally stuck. Now my serial number appears as "developer" and I cannot even click on it. IT has been 2 weeks and I cannot use the product I have purchased. Please let me know how to contact a REAL INTEL SUPPORT many thanks
This issue has been taken to IPS and will be dealt with there. As such I'm going to close this thread.
If you have similar questions, please create a new thread so we can get to you in a timely fashion.