ism fails to start with RHEL 6.6 and Parallel Studio XE 2015

[chauvjo]

I am running Red Hat Enterprise Linux 6.6 (redhat-release-workstation-6Workstation-6.6.0.2.el6.x86_64) and Intel Parallel Studio XE Cluster Edition for Linux (all tools) Version 2015 (Initial Release). I am seeing the following error when I try to run ism:

root 41# ./ism
Intel(R) Software Manager startup error. Please see /tmp/intel.ism.root.error.log for details.
root 42# more  /tmp/intel.ism.root.error.log
/bin/bash: line 1:  3669 Bus error               (core dumped) /opt/intel/ism/bin/intel64/ismcore 2> /tmp/intel.ism.root.error.log 1>&2

Any idea what might be wrong?
 

[Ron_Green]

ism is a bash script to run the software manager.  This is a graphical tool and requires X11.  Make sure you can run X11 apps from over your session.  Typically, when you connect with SSH:

ssh -X <your server>

xclock &     to test the X11 connection

Another thing to try is to debug the script and see where it's crashing:

/bin/bash -x  ./ism

[chauvjo]

Ron,

ism was working as of a few weeks ago.  I am not sure if some Red Hat update broke something.

xclock started as expected so X11 connection seems OK.

/bin/bash -x  ./ism produced the following (ism does briefly display and then immediately quits):

root 45# /bin/bash -x ./ism
+++ dirname ./ism
++ cd .
++ pwd
+ SCRIPT_DIR=/opt/intel/ism
+ trap '' SIGTSTP
+ ARGS=
+ silent_mode=0
+ '[' 0 -ne 0 ']'
+ xset -q
+ '[' 0 -ne 0 ']'
++ uname -m
+ ARCH=x86_64
+ '[' ia64 = x86_64 ']'
+ '[' x86_64 = x86_64 ']'
+ march=intel64
+ PLUGINS_PATH=/opt/intel/ism/plugins/intel64/dataprovider.irc
+ QT_LIBS_PATH=/opt/intel/ism/qt/intel64/lib
+ LD_LIBRARY_PATH=/opt/intel/ism/plugins/intel64/dataprovider.irc:/opt/intel/ism/qt/intel64/lib:/opt/intel/composer_xe_2013_sp1.4.211/compiler/lib/intel64:/opt/intel/composer_xe_2013_sp1.4.211/mpirt/lib/intel64:/opt/intel/composer_xe_2013_sp1.4.211/ipp/../compiler/lib/intel64:/opt/intel/composer_xe_2013_sp1.4.211/ipp/lib/intel64:/opt/intel/composer_xe_2013_sp1.4.211/compiler/lib/intel64:/opt/intel/composer_xe_2013_sp1.4.211/mkl/lib/intel64:/opt/intel/composer_xe_2013_sp1.4.211/tbb/lib/intel64/gcc4.4:/opt/intel/composer_xe_2013_sp1.4.211/compiler/lib/intel64:/opt/intel/composer_xe_2013_sp1.4.211/mpirt/lib/intel64:/opt/intel/composer_xe_2013_sp1.4.211/ipp/../compiler/lib/intel64:/opt/intel/composer_xe_2013_sp1.4.211/ipp/lib/intel64:/opt/intel/composer_xe_2013_sp1.4.211/compiler/lib/intel64:/opt/intel/composer_xe_2013_sp1.4.211/mkl/lib/intel64:/opt/intel/composer_xe_2013_sp1.4.211/tbb/lib/intel64/gcc4.4
+ export LD_LIBRARY_PATH
+ '[' 0 -eq 1 ']'
++ whoami
+ err_log_file=/tmp/intel.ism.root.error.log
+ '[' 135 -ne 0 ']'
+ echo 'Intel(R) Software Manager startup error. Please see /tmp/intel.ism.root.error.log for details.'
Intel(R) Software Manager startup error. Please see /tmp/intel.ism.root.error.log for details.

 

[Ron_Green]

interesting - the ismcore executable is crashing hard.  I reproduced this on RHEL 6.4.

I'll get a bug report started.

Ron

[Lee_R_]

Has a fix or work-around for this ever been found?

We are seeing the exact same error here with 2015.2 on RHEL 6.6

The ismcore binary relies on qt5, which seems to want opengl to work, which is meaningless over SSH.

[chauvjo]

I was able to resolve the problem by completely uninstalling Intel Parallel Studio XE including ISM and re-installing the product. I am not sure if the original issues has been resolved by Intel.

[Lee_R_]

Thanks for the feedback.

I'll try reinstalling, but I have to say that this has been an ongoing issue for us even prior to the current point release.  We downloaded and installed the 2015 update 2 version of the compiler suite as a new and clean installation, hoping that it would resolve the ism issue.

Can you think of anything different/special about how you reinstalled it that made a difference?

Wouldn't it be great if Intel would just set up a yum repository?