my account lists 3 licensed products but only 1 allows me to manage it

[Resa_A_]

Hi,

There are 3 products licensed and listed under my Intel ID.  All 3 are under current warranty.  Only 1 allows me to manage it, the other two have the letter "i" in the columns where manage should be.  How can I manage the other two products? I am trying to upgrade the product on the hardware where it is installed but I need the new license file.

[Light_Intel]

Thank you for contacting support. When I look at the licenses associated with your email address I see quite a few more than just 3 serial numbers. Can you please send me the SN that you do see in a private message and indicate which one you can manage and which you cannot?

Regards,

Noga
Intel Developer Support

[Light_Intel]

Issue had been resolved via a private communication.

If you have a similar issue please start a new thread.