"Not authorised" to access Intel premier support

[Mike_C1]

Hi,

This is another duplicate post but all the posts I've found have been fixed internally by Intel without giving any way of fixing it ourselves. Is this worth a sticky post of some sort?

I have current Parallel Studio XE C++ 2015 license with support until 2016. I've clicked on the 'activate support' link in the registration center several times. However I'm still completely unable to access Intel premier support at http://premier.intel.com/. As soon as I put in my login details I get the message "

Not Authorized to Access

You do not currently have access to the requested site.    

The FAQ for Intel premier support also seems to have broken links. The FAQ at https://software.intel.com/en-us/articles/performance-tools-for-software-developers-intel-premier-support suggests the following 'Contact us' link which also fails to load with 'Access Denied' https://registrationcenter.intel.com/support/

[Hubert_H_Intel]

Mike,

I've reset your account. Not sure what the problem was, but now it works. Please have a try again to login to https://premier.intel.com.

Please find the new password in a private answer.

Thanks for pointing us to the broken link.

Regards, Hubert.