"Registration failed for unkown reason" and no Premier access

Andrey_Vladimirov · ‎10-06-2015

Hello,

we are helping a customer to install Parallel Studio XE 2016 for Linux with a floating 25-seat license. The serial number has been upgraded, and the upgraded number is registered at registrationcenter.intel.com. There are two problems: we cannot activate the product, and cannot get to Premier support. Here are the symptoms:

1) Trying to install PSXE using "install.sh", we get a message "Registration failed for unknown reason" when attempting to use the serial number to activate

2) If we use the license key path to activate, we get a message "The license file(s) you provided is not valid for this product"

3) If we use the license server hostname and port number, the installation process hangs (this is not a network configuration problem - see items 4 and 5)

4) The license manager is running, serving the updated license. Running "chklic -c server.lic" shows a lot of products that the license is good for, for example, this (I replaced the serial number with Xs):

[root@Typhon flexlm]# ./chklic -c server.lic 
========================================================================

License file = <server.lic>

------------------------------------------------------------------------
    feature name:                  I33EA087B (INCREMENT line)
    (license is valid, i.e., has a valid signature)
    serial number:                 XXXXXXXXX
    license expires:               perpetual license (does not expire)
    license maintenance expires:   2016.0824
    type of license:               counted, 25 users maximum
    allowed platforms:
            i86_r          (IA-32 architecture; Linux*)
            i86_re         (IA-32 architecture; Linux*)
            it64_lr        (IA-64 architecture; Linux*)
            it64_re        (IA-64 architecture; Linux*)
            amd64_re       (Intel(R) 64 architecture; Linux*)
            i86_mac        (IA-32 architecture; Mac OS*)
            x64_mac        (Intel(R) 64 architecture; Mac OS*)
        *Other brands and names are the property of their respective owners.
    VENDOR_STRING= string contents:
            SUPPORT=<STU>
            https://registrationcenter.intel.com
------------------------------------------------------------------------
    feature name:                  AdvXEl (INCREMENT line)
    (license is valid, i.e., has a valid signature)
    serial number:                 XXXXXXXXX
    license expires:               perpetual license (does not expire)
    license maintenance expires:   2016.0824
    type of license:               counted, 25 users maximum
    allowed platforms:
            i86_r          (IA-32 architecture; Linux*)
            i86_re         (IA-32 architecture; Linux*)
            it64_lr        (IA-64 architecture; Linux*)
            it64_re        (IA-64 architecture; Linux*)
            amd64_re       (Intel(R) 64 architecture; Linux*)
            i86_mac        (IA-32 architecture; Mac OS*)
            x64_mac        (Intel(R) 64 architecture; Mac OS*)
        *Other brands and names are the property of their respective owners.
    VENDOR_STRING= string contents:
            SUPPORT=<STU>
            https://registrationcenter.intel.com
------------------------------------------------------------------------
    feature name:                  CCompL (INCREMENT line)
    (license is valid, i.e., has a valid signature)
    serial number:                 XXXXXXXXXX
    license expires:               perpetual license (does not expire)
    license maintenance expires:   2016.0824
    type of license:               counted, 25 users maximum
    allowed platforms:
            i86_r          (IA-32 architecture; Linux*)
            i86_re         (IA-32 architecture; Linux*)
            it64_lr        (IA-64 architecture; Linux*)
            it64_re        (IA-64 architecture; Linux*)
            amd64_re       (Intel(R) 64 architecture; Linux*)
            i86_mac        (IA-32 architecture; Mac OS*)
            x64_mac        (Intel(R) 64 architecture; Mac OS*)
        *Other brands and names are the property of their respective owners.
    VENDOR_STRING= string contents:
            SUPPORT=<STU>
            https://registrationcenter.intel.com
------------------------------------------------------------------------
...

5) When we try to access premier.intel.com using the same account under which the serial number is registered, we get an error screen: "Not Authorized to Access".

Could tech support please get in touch with me via a private message to help resolve this?

Thanks,

Andrey

Feilong_H_Intel · ‎10-08-2015

Hi Andrey,

Could you please send me your serial number via private message?

Thanks.

Andrey_Vladimirov · ‎10-08-2015

Feilong, thank you for your response! I am sorry for not updating sooner: this issue has been resolved.

We got Intel's help clearing the registration of the serial number, re-registered with the new key, and activation succeeded. No Premier access is not an issue, because, apparently, this customer's license was with self-support.

So no action needed. Thanks!

Feilong_H_Intel · ‎10-08-2015

Hi Andrey,

I'm glad to hear that the issue is resolved.

Thanks.