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hnis
Beginner
458 Views

英特尔® 驱动程序和支持助理不断弹出可用更新提示。

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具体情况可以看附件中的视频和日志文件。

Windows 版本是 1903_18362.175.

设备安装了双系统,Windows 10+ElementaryOS 5.0,Windows 10 的时间设置没有调整,晚了大概 6 个小时。

出现此问题时 Windows Management Instrumentation(Windows 管理规范)占用大量 CPU。​

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1 Solution
Wanner_G_Intel
Moderator
108 Views

Hello 3000022628991.5630851842748735E12,

 

Thank you for posting on this Intel Community.

 

Based on the description of the issue, you are receiving Intel® DSA pop-ups saying that you have new updates available.

 

To address this issue, we would like to know if you are using the latest Intel® Driver & Support Assistant version available: 19.6.26.4

 

If you are already running this version, we recommend following these steps to reinstall it:

 

1. Run the Intel® Driver & Support Assistant Uninstaller.

 

2. Restart and run the latest Intel® Driver & Support Assistant tool version.

 

Note: Our support in this Community is in English only. For this reason, we use a translation tool to better assist you.

 

Wanner G.

Intel Customer Support Technician

Under Contract to Intel Corporation

View solution in original post

3 Replies
Wanner_G_Intel
Moderator
109 Views

Hello 3000022628991.5630851842748735E12,

 

Thank you for posting on this Intel Community.

 

Based on the description of the issue, you are receiving Intel® DSA pop-ups saying that you have new updates available.

 

To address this issue, we would like to know if you are using the latest Intel® Driver & Support Assistant version available: 19.6.26.4

 

If you are already running this version, we recommend following these steps to reinstall it:

 

1. Run the Intel® Driver & Support Assistant Uninstaller.

 

2. Restart and run the latest Intel® Driver & Support Assistant tool version.

 

Note: Our support in this Community is in English only. For this reason, we use a translation tool to better assist you.

 

Wanner G.

Intel Customer Support Technician

Under Contract to Intel Corporation

View solution in original post

hnis
Beginner
108 Views

Hello, thanks for your help.

 

Our users report that the issue was resolved after following the instructions you provided. Since this is a problem in the Windows 10 1903 release, I hope that Intel can work with Microsoft to investigate this issue and try to keep this issue from happening through version updates.

 

Best wishes!

Ling G.

Microsoft Community Independent Advisor

Wanner_G_Intel
Moderator
108 Views

Hello 3000022628991.5630851842748735E12,

 

We are glad to know the issue was fixed by following the steps recommended.

 

Thank you for your feedback. It is highly appreciated.

 

We will close this inquiry. If you need further assistance, please post a new question.

 

Wanner G.

Intel Customer Support Technician

Under Contract to Intel Corporation

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