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Beginner
1,456 Views

Can`t install RSTe 5.3 on Server 2016 core

Hello!

MB Supermicro X9SCL+-F, with Intel® C202 PCH Chipset. When i did installing intel rapid storage technology enterprise 5.3 give error 0x00004e24 "failure this platform is not supported".

Log Name: Application

Source: MsiInstaller

Date: 19.02.2018 10:49:16

Event ID: 1013

Task Category: None

Level: Error

Keywords: Classic

User: OTEST\s.korchagin

Computer: hv006.otest.local

Description:

Product: Intel(R) Rapid Storage Technology enterprise -- 1: IIF_CustomActionError 2: 20004

Event Xml:

http://schemas.microsoft.com/win/2004/08/events/event">

1013

2

0

0x80000000000000

3286

Application

hv006.otest.local

Product: Intel(R) Rapid Storage Technology enterprise -- 1: IIF_CustomActionError 2: 20004

(NULL)

(NULL)

(NULL)

(NULL)

(NULL)

7B45434230363938352D434141312D344333332D383543312D3642434530374242353233317D

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2 Replies
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Beginner
66 Views

The problem is solved.

To install, use the distribution Intel Rapid Storage Technology 15.9.0.1015. The installation procedure is as follows:

1. Installation of the utility and service with the following parameters: setupRST.exe-Notray-Nodrv

2. Unpacking the drivers: setupRST.exe-a-P c:\temp\RST_Drivers

3. Update drivers: c:\temp\RST_Drivers\pnputil -i - a iaStorAC.inf

4. Server restart

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Community Manager
66 Views

Well, Thank you for letting us know that you were able to solve the issue.

 

I do remind you that you can contact us if an assistance is required.

 

We will proceed to archive this case.

 

 

Kind Regards
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