Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Ljang
Beginner
1,086 Views

I have some problem to enable IMDT on my server system

Our company have server system using Intel xeon platinum 8160 processer.

And, I want to enable IMDT software on this system.

but, I met some error code when IMDT initial phase.

The error code is ERROR 50769:4384:1

I installed IMDT software on my USB and boot using USB.

Somebody help me...?

0 Kudos
7 Replies
idata
Community Manager
93 Views

Hello waho1000,

Thank you for contacting the Intel® Memory Drive™ Technology SW for Intel® Optane™

As we understand you installed intel® MDT on your company server, but during the setup you got an error 50769:4384:1.

We will be more than glad to assist you with the error that you are experiencing, please provide us with the following information so we can further investigate:

-OS:

 

-Motherboard:

 

-Amount of RAM:

 

-What is the brand and model of the SSDs that you are using?

 

-Additionally we will require the IMDT serial number, but please let us know if we can contact you by email to get this confidential data.

Please provide us with a picture of the error that you are experiencing

Regards

 

Luis H
Ljang
Beginner
93 Views

Thank you for reply.

Please refer to below information.

-OS: Cent OS 7.4.1708 Linux 3.10.0-693.17.1.el7 x86_64

-Amount of RAM: 384GB

-What is the brand and model of the SSDs that you are using? : Intel P4800X

Sorry. It is hard to share the other informationsend because they are confidential data.

Ljang
Beginner
93 Views

After I connect ethernet at system, the error number has changed.

the new error number is as below.

Error 50769:4445:1

And after I update to IMDT software version to 8.5.1955.37,

the error number has changed to 50769:4387:1

Thanks.

idata
Community Manager
93 Views

Hello waho1000,

We have sent you a private message to your email asking for IMDT license number, please reply to our email with your license number so we can validate it and proceed with further investigation on the issue that you are experiencing.

Bert Regards

 

Luis H
idata
Community Manager
93 Views

Hello waho1000,

 

 

We are following on your post since a few days ago we sent you a private message to your email requesting for the IMDT license number in order to validated and to proceed with further investigation on the issue that you are experiencing.

 

 

Please provide us with the needed information, so we can further assist you

 

 

Best Regards

 

Luis H
Ljang
Beginner
93 Views

I found specific SSD was the problem.

When I remove that SSD, It works well.

The Fail SSD did not working on IMDT but, works well on block device mode.

Could you give me a guess as to why??

idata
Community Manager
93 Views

Hello waho1000,

 

 

We thank you for providing us the steps you took in order to determine that the issue is being caused by 1 SSD.

 

 

As mentioned in our previous post we are more than glad to investigate on the issue that you are experiencing we require you IMDT serial number in order to check your license.We have sent you a private email so you can provide with the require information.

 

 

Please provide us with the require information so we can start investigate on the issue

 

 

Best regards

 

Luis H
Reply